German Customer Advisor - BLG5
Cross Border Talents
Full time
1st Level Technical Support with German and English
Cross Border Talents· BPO_BLG3
About this role
Join a dynamic team providing professional technical support to corporate customers and end users through chat communication. You will be responsible for resolving inquiries efficiently, maintaining high service standards, and ensuring customer satisfaction.
Handle customer queries via chat in a timely and professional manner
Identify and troubleshoot technical issues
Guide users through step-by-step solutions
Escalate unresolved issues when necessary
Maintain accurate records of customer interactions
Ensure high levels of customer satisfaction
Fluent German (C1) and good English (B2 or higher)
Previous experience in a customer service or technical support role is a plus
Strong typing skills and ability to manage multiple chat conversations at once
Excellent written communication skills
Good problem-solving and critical thinking abilities
Comfortable using digital tools and learning new systems quickly
Detail-oriented with strong organizational skills
Team player with a customer-centric mindset
Knowledge Base/Help Desk Portals
Competitve Salary
Performance Bonus
Additional Benefits:
- Food vouchers
- Multisport card
- Additional health insurance
Frequently Asked Questions
Is the salary disclosed for the 1st Level Technical Support with German and English position at Cross Border Talents?
The salary for this 1st Level Technical Support with German and English role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the 1st Level Technical Support with German and English position at Cross Border Talents located?
This 1st Level Technical Support with German and English role at Cross Border Talents is based in Sofia, Sofia City Province, Bulgaria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the 1st Level Technical Support with German and English role at Cross Border Talents full-time or part-time?
This is listed as a Full time position. It is posted as a 1st Level Technical Support with German and English role in the BPO_BLG3 department at Cross Border Talents.
Which team or department does the 1st Level Technical Support with German and English at Cross Border Talents belong to?
This 1st Level Technical Support with German and English position is part of the BPO_BLG3 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the 1st Level Technical Support with German and English position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the 1st Level Technical Support with German and English job at Cross Border Talents posted?
This 1st Level Technical Support with German and English position at Cross Border Talents was posted on Apr 2, 2025. Apply as soon as possible — early applications are often reviewed first.
1st Level Technical Support with German and English
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.