Appraisal Specialist

CarMax, the way your career should be! 

Position Overview

As an Appraisal Specialist, you will play a vital role in delivering exceptional customer experiences while helping achieve store Appraisal Buy goals. This position offers the opportunity to engage with customers, build trust, and guide them through the appraisal process with confidence and professionalism. If you thrive in a fast-paced, customer-focused environment and enjoy creating positive interactions, this is the role for you.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Deliver outstanding customer service throughout every interaction.
• Build rapport quickly with diverse customers and confidently explain the CarMax appraisal process.
• Communicate effectively in-person and by phone to understand customer motivations and follow up with undecided sellers.
• Advocate for CarMax, clearly sharing why we’re the smart choice for selling a car.
• Facilitate appraisal steps, including discovery, presenting offers, and addressing objections.
• Accurately collect and input data to support precise appraisal offers and maintain composure under pressure, ensuring a positive experience in challenging situations.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Proven ability to deliver exceptional customer service in a dynamic environment.
• Strong attention to detail for reading, interpreting, and transcribing data accurately.
• Ability to multitask and stay organized in a high-energy, fast-paced setting.
• Excellent verbal communication and listening skills for engaging with customers and team members.
• Completion of CarMax training and participation in scheduled meetings.
• Physical capability to walk, bend, and stand for extended periods, including outdoor work in varying weather conditions.
• Flexible availability, including nights, weekends, and holidays, while wearing CarMax-provided work attire.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Commissions:

This position is eligible for commission.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commissioned are eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.