Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Arabic Customer Support Agent - LIS3
Cross Border Talents· BPO_LIS3
About this role
Our Client is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.
We are looking for Arabic native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center environment in Lisbon, Portugal:
- Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned).
- Ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews) channels.
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information.
- Native or Proficient Arabic (C1 - C2) and fluent English (minimum level B2).
- Excellent communication skills coupled with empathy and team spirit.
- Previous experience in Customer Service or a tourism/travel representative is a plus.
- For non-EU residents, it is mandatory to have a valid work permit.
- Opportunity to professionally grow in the project
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Meal Allowance
- Health insurance with a dental plan (after 6 months contract)
- Relocation package - shared accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket.
- Opportunity to participate in numerous activities such as our parade opening, annual awards, get together and much more.
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern offices located in Lisbon.
Frequently Asked Questions
Is the salary disclosed for the Arabic Customer Support Agent - LIS3 position at Cross Border Talents?
The salary for this Arabic Customer Support Agent - LIS3 role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Arabic Customer Support Agent - LIS3 position at Cross Border Talents located?
This Arabic Customer Support Agent - LIS3 role at Cross Border Talents is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Arabic Customer Support Agent - LIS3 at Cross Border Talents belong to?
This Arabic Customer Support Agent - LIS3 position is part of the BPO_LIS3 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Arabic Customer Support Agent - LIS3 position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the Arabic Customer Support Agent - LIS3 job at Cross Border Talents posted?
This Arabic Customer Support Agent - LIS3 position at Cross Border Talents was posted on Jul 28, 2023. Apply as soon as possible — early applications are often reviewed first.
Arabic Customer Support Agent - LIS3
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.