Assistant Customer Service Manager - FT

wleeflowers· Retail Stores
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📍 Loris, SC, USFULL TIME

About this role

Overview

Ensure consistent and memorable customer experiences through the superior show quality and customer service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching employees responsible for applying them. Supervise and perform all functions related to sales related assets.

Responsibilities

  • Observe, evaluate, and coach employees to deliver friendly, superior customer service which focuses on show.
  • Maintain measurement plans and reports to evaluate employee, financial and operational effectiveness.
  • Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
  • Deliver on-the-job training (OJT) programs and materials.
  • Drive measurement based continuous improvement of OJT.
  • Select, train and develop Customer Service Leaders.
  • Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
  • Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
  • Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
  • Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
  • Works with Store Manager to ensure that a schedule is written to provide the desired level of customer service within established labor guides.
  • Process customer orders, including performing functions of cashiers or customer service clerks.
  • Perform customer service desk functions as needed.
  • Ensure that an accurate daily cash count is completed.
  • Ensure bank deposits are completed daily according to policy.
  • Monitor and analyze audits according to company guidelines.
  • Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
  • Ensure the security of the office and store funds.
  • Maintain supplies needed for Front End according to budget.

    • Qualifications

    1. Strong communication and partnering skills. 2. Knowledge and application of operations within a retail environment. 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. 4. Knowledge and application of the principles of differentiated learning. 5. Leadership experience with direct reports. 6. Ability to read and understand information and direction. 7. Ability to work well with others. 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. 9. Must be at least 18 years old. 10. Ability to stand for extended periods of time. 11. Demonstrate successful use of math skills. 12. Ability to work well with computers. 13. Knowledge of Front End operations. 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

    Frequently Asked Questions

    Is the salary disclosed for the Assistant Customer Service Manager - FT position at wleeflowers?
    The salary for this Assistant Customer Service Manager - FT role at wleeflowers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Assistant Customer Service Manager - FT position at wleeflowers located?
    This Assistant Customer Service Manager - FT role at wleeflowers is based in Loris, SC, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Assistant Customer Service Manager - FT role at wleeflowers full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Assistant Customer Service Manager - FT role in the Retail Stores department at wleeflowers.
    Which team or department does the Assistant Customer Service Manager - FT at wleeflowers belong to?
    This Assistant Customer Service Manager - FT position is part of the Retail Stores department at wleeflowers. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Assistant Customer Service Manager - FT position at wleeflowers?
    Click the "Apply Now" button on this page. You will be redirected to wleeflowers's official application portal hosted on icims where you can submit your application directly.
    When was the Assistant Customer Service Manager - FT job at wleeflowers posted?
    This Assistant Customer Service Manager - FT position at wleeflowers was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
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