Assistant F&B Manager (Hell's Kitchen)

Overview

Hell’s Kitchen is more than a restaurant—it’s a culinary experience inspired by world-renowned Chef Gordon Ramsay. Reporting to the GM and AGM, as an Assistant General Manager, you will lead the front-of-house team to deliver exceptional service, precise execution, and a fiery, unforgettable guest experience. You must uphold the brand’s high standards of excellence, discipline, and performance in a high-volume, fine dining environment.

Responsibilities

• Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example.
• Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff.
• Complete opening day and closing night procedures.
• Ensure associates are prepared for their shifts and comply with policies on attendance and uniform.
• Perform daily shift meetings and communicate the next day events to the following Shift Supervisor.
• Creating, managing and implement F&B/HK departmental policies & procedure.
• Ensure maintenance of safety and sanitation standards and policies.
• Provide overall direction, coordination, and ongoing evaluation of operations.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• Use a "hands-on" approach to management.
• All other duties as assigned

Qualifications

• 3-4 years experience in the Food & Beverage Industry
• Deep knowledge of hospitality operations including service, kitchen flow, bar management, and financial controls.
• Proven success leading and motivating large teams in a fast-paced, demanding environment.
• Polished communication skills and presence; able to lead with authority, charisma, and confidence.
• Extensive knowledge of wines & cocktails.
• Experience working in branded concepts is a strong plus.
• Passion for culinary excellence and theatrical guest experiences.
• AGLC Proserve & Protect required.
• Excellent written and oral communication skills.
• Ability to meet deadlines in a rapidly changing business environment.
• Extensive food & beverage knowledge and ability to develop and apply practices, procedures, and principles in a casino environment.
• Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology.
• Self-planning skills are sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities.
• Developed judgment and problem-solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems.
• Manages workload independently and works well in teams.
• Working knowledge of MS Word, MS Excel.

The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays. 

• Fast-paced, high-volume environment.
• Must be able to stand and walk for extended periods and perform physical tasks as needed.
• Physical coordination to carry trays (up to 30 lbs)

WE OFFER

•  A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.

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