Director, Customer Success Management- Remote
highspot
Full time
Associate Customer Success Manager
voltai· Operations
About this role
Associate Customer Success Manager
Location: Remote
Travel: 50%
About the Role
The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our customers, you’ll ensure they gain maximum value from our platform—from seamless onboarding and training to proactive support and long-term success.
You’ll be a trusted advisor, guiding customers through their journey with VOLT, ensuring adoption of new features, and helping them achieve their desired outcomes. By building strong relationships, you’ll reduce churn, identify expansion opportunities, and directly contribute to VOLT’s growth.
Key Responsibilities
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Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience.
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Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.
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Customer Advocacy: Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements.
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Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities.
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Customer Support & Troubleshooting: Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution.
Qualifications
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5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology.
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Bachelor’s degree in Business Administration or related field.
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Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels.
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Experience in a fast-paced startup environment, with adaptability to shifting priorities.
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Willingness to travel 50% for customer engagements (implementation, training, and QBRs).
Frequently Asked Questions
What is the salary for the Associate Customer Success Manager role at voltai?
The listed salary for this Associate Customer Success Manager position at voltai is USD 55K–70K. This is an Full Time role.
Where is the Associate Customer Success Manager position at voltai located?
This Associate Customer Success Manager role at voltai is based in Bethesda, MD. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate Customer Success Manager role at voltai full-time or part-time?
This is listed as a Full Time position. It is posted as a Associate Customer Success Manager role in the Operations department at voltai.
Which team or department does the Associate Customer Success Manager at voltai belong to?
This Associate Customer Success Manager position is part of the Operations department at voltai. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Associate Customer Success Manager position at voltai?
Click the "Apply Now" button on this page. You will be redirected to voltai's official application portal hosted on lever where you can submit your application directly.
When was the Associate Customer Success Manager job at voltai posted?
This Associate Customer Success Manager position at voltai was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Customer Success Manager
voltai · 💰 USD 55K–70K
You'll be redirected to voltai's official application page on Lever.