Benefits Specialist

Overview

Company Overview

Who We Are

Established over 70 years ago, we are two of the largest Taft-Hartley trust funds in the United States. With over $50 billion in assets and $7 billion in benefits paid each year, we provide critical health insurance and lifetime retirement benefit services to nearly one million Teamster participants and family members. At Central States/TeamCare we jointly administer two trusted organizations: TeamCare, a Central States Health Plan

Central States Southeast and Southwest Areas Health and Welfare Fund was founded in 1950 and was one of the first non-profit labor health funds in the United States. Since 2014, the Fund has done business under the tradename TeamCare. Today TeamCare covers the lives of 550,000 members, from 1,100 different employers, making it the largest labor healthcare fund in the

country.

Central States Pension Fund

Central States Southeast and Southwest Areas Pension Fund was founded in 1955 and has blazed a trail to retirement security. Paying over $90 billion in lifetime pension benefits for 690,000 retirees and beneficiaries to-date and has revolutionized the pension world of American workers.

Position SummaryThe successful candidate will identify, research, process, resolve and respond to customer inquiries. Benefits Specialist will advise, explain and provide information to customers in accordance with TeamCare and Pension benefit plans.

Responsibilities

Key Responsibilities

• Responds to inquiries regarding TeamCare and Pension benefits, policies and procedures
• Determines the nature of the inquiry to provide accurate and concise answers
• Follows department guidelines and rules of the organization to respond to customer inquiries on diverse topics
• Complies with all HIPAA and Fund guidelines to confirm identity of customer prior to the release of information and updates member indicative information as needed
• Uses soft skills in all situations and especially to diffuse potentially escalated customers
• Meets minimum production standards per the collective bargaining agreement
• Adheres to quality assurance program guidelines set by Management
• Efficiently manages time to achieve individual and department goals
• Works within a restricted flex time environment that is based on shift bidding and seniority
• Routes customer requests to other areas for handling as needed
• Assists with member address updates
• Performs customer callbacks as needed
• Handles assigned LO workflows timely

Qualifications

Qualifications

• Customer Service experience
• Excellent oral and written communication skills
• Team player who is able to work effectively in a team environment
• Independent problem-solving skills for first call resolution
• Reliable and conscientious; strong work ethic and professionalism
• Active listener with the ability to adapt to caller persona and adjust approach/explanations accordingly
• Ability to effectively navigate a Windows environment and utilize multiple monitors
• Health and/or Pension industry or related industry knowledge a plus
• Able to understand, adapt and comprehend a changing environment
• Although not required, bilingual (English/Spanish Speaking) a plus
• Meets minimum production standards per the collective bargaining agreement
• High school diploma or GED required, college degree or equivalent work experience a plus

Compensation

Hourly Salary: $35.82

Benefits*

We’re proud to offer one of the most competitive total rewards packages in the nonprofit and benefits administration sectors, including:

• 100% company-paid family insurance benefits including health, dental, RX & vision

(comprehensive coverage with low deductibles)

• 100% company-funded pension plan (at no cost to the employee)
• Health care and dependent care Flexible Spending Accounts (FSAs)
• 401(k) retirement plan with company match
• Paid vacation and PTO days
• Flexible start times & hybrid work-from-home schedule
• Lunch stipend for onsite café
• Tuition reimbursement

* Please note that, though uncommon, the benefits described above are subject to change at the company’s discretion.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Responsibilities

Key Responsibilities


- Responds to inquiries regarding TeamCare and Pension benefits, policies and procedures
- Determines the nature of the inquiry to provide accurate and concise answers
- Follows department guidelines and rules of the organization to respond to customer inquiries on diverse topics
- Complies with all HIPAA and Fund guidelines to confirm identity of customer prior to the release of information and updates member indicative information as needed
- Uses soft skills in all situations and especially to diffuse potentially escalated customers
- Meets minimum production standards per the collective bargaining agreement
- Adheres to quality assurance program guidelines set by Management
- Efficiently manages time to achieve individual and department goals
- Works within a restricted flex time environment that is based on shift bidding and seniority
- Routes customer requests to other areas for handling as needed
- Assists with member address updates
- Performs customer callbacks as needed
- Handles assigned LO workflows timely