Management Accountant
Better
Full time
Call Quality Analyst
Better· Operations
About this role
Job Title: Call Quality Analyst
Location: Office based, Bournemouth
Salary: £28,000
About Us
Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.
Role Overview
We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.
Responsibilities:
- Monitor and evaluate calls for quality, compliance, and customer experience.
- Provide actionable feedback to agents and management to improve performance.
- Develop and maintain call quality standards and evaluation criteria.
- Analyse call data trends to identify areas for improvement.
- Collaborate with training and operations teams to implement quality improvement strategies.
- Maintain accurate records of quality assessments
- Proven experience in call quality analysis or related roles.
- Strong analytical skills to assess call data and quality metrics.
- Excellent communication and interpersonal skills.
- Ability to provide constructive feedback to team members.
- Detail-oriented with strong organizational skills.
- Familiarity with call centre operations and customer service standards.
- Proficiency with call monitoring and quality assurance tools is a plus.
- Opportunity to work in a dynamic and supportive team environment.
- 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
- Early finish Fridays
- Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
- Monthly staff awards with quarterly dinner and drinks at top local restaurants.
- Ongoing training and development opportunities.
- Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
- Access to discount at popular retailers
Frequently Asked Questions
Is the salary disclosed for the Call Quality Analyst position at Better?
The salary for this Call Quality Analyst role at Better is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Quality Analyst position at Better located?
This Call Quality Analyst role at Better is based in Bournemouth, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Quality Analyst role at Better full-time or part-time?
This is listed as a Full time position. It is posted as a Call Quality Analyst role in the Operations department at Better.
Which team or department does the Call Quality Analyst at Better belong to?
This Call Quality Analyst position is part of the Operations department at Better. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Quality Analyst position at Better?
Click the "Apply Now" button on this page. You will be redirected to Better's official application portal hosted on workable where you can submit your application directly.
When was the Call Quality Analyst job at Better posted?
This Call Quality Analyst position at Better was posted on May 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Quality Analyst
Better
You'll be redirected to Better's official application page on workable.