Client Care Specialist
litco
Full Time
Client Care Specialist
vcchc· Client Care
About this role
Are you a customer-focused individual with healthcare experience who enjoys helping others and ensuring a great customer experience? Do you have a background in healthcare care coordination, Veterans services, social work, care/case management, customer service, or patient advocacy? Do you enjoy working with families, care partners and customers towards common goals?
Join our team as a Client Care Specialist and make a positive impact in the lives of veterans and their families.
Responsibilities:
- Client Relationship Management
- Build strong rapport with clients through effective communication and empathy
- Actively listen to client needs and concerns
- Proactively follow up with clients to address concerns and ensure quality in-home services
- Managing incoming and outbound calls
- Documentation and Process Management
- Accurately complete detailed forms
- Ensure compliance within industry regulations
- Maintain accurate and up-to-date client records
- Maintain a high standard of quality and accuracy in all tasks
- Maintain Key Performance Metrics
Qualifications:
- Bachelors Degree in Social Work or related healthcare degree preferred
- Minimum of two years related experience in healthcare customer service, social services, care management/case management, or Veterans services.
- Live in the state of Missouri, within a 50 mile radius of Lake St. Louis.
- Must be able to pass a drug screen and background check.
- Ability to work in-office a minimum of 40% of each work week (a minimum of 2 days per week)
Benefits:
- Competitive salary and commission structure
- Comprehensive benefits package
- Opportunities for professional growth and development
- A supportive and collaborative work environment
If you're a motivated and enthusiastic individual who wants to make a difference, we encourage you to apply.
Frequently Asked Questions
Is the salary disclosed for the Client Care Specialist position at vcchc?
The salary for this Client Care Specialist role at vcchc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Care Specialist position at vcchc located?
This Client Care Specialist role at vcchc is based in Hybrid, Lake St Louis, Missouri, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Care Specialist role at vcchc full-time or part-time?
This is listed as a Full Time position. It is posted as a Client Care Specialist role in the Client Care department at vcchc.
Which team or department does the Client Care Specialist at vcchc belong to?
This Client Care Specialist position is part of the Client Care department at vcchc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Care Specialist position at vcchc?
Click the "Apply Now" button on this page. You will be redirected to vcchc's official application portal hosted on bamboohr where you can submit your application directly.
When was the Client Care Specialist job at vcchc posted?
This Client Care Specialist position at vcchc was posted on May 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Care Specialist
vcchc
You'll be redirected to vcchc's official application page on bamboohr.