Client Success Advisor
diligentcorporation
Client Success Advisor
SiteCare· Sales and Marketing
About this role
Headquarters: LaGrange, Georgia
URL: https://sitecare.com
Role Summary
The Client Success Advisor owns the ongoing relationship for a portfolio of clients. This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability.
Responsibilities
- Own and manage a portfolio of high-value client accounts.
- Conduct structured client touchpoints. Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO.
- Identify and close expansion opportunities within existing accounts, including tier upgrades, development retainers, and additional project work.
- Monitor client consumption relative to plan scope. Address misalignment directly and manage tier upgrade conversations when usage consistently exceeds plan coverage.
- Step into active Client Specialist conversations when broader commercial opportunities or tier mismatches are identified, even when the ticket is already in progress.
- Hold delivery teams accountable on quality and timeliness. Flag risks early and escalate directly before issues surface in client-facing meetings.
- Lead monthly client review meetings. Ensure all presented work meets quality and timeline commitments.
- Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets.
- Coordinate with delivery, support, and development teams on larger engagements.
- Maintain ownership of the client relationship throughout.
- Act on tier upgrade signals surfaced by the support team. Convert qualified opportunities.
Qualifications
- 4+ years managing client relationships in a B2B services or agency environment.
- Strong experience with WordPress and web technology services, and their impact on client KPIs (ie. understanding how improving site organization can improve lead generation).
- Demonstrated ability to identify and close account expansion opportunities.
- Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades.
- Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention.
- Ability to work across teams and step into active colleague workflows when the client situation warrants it.
- Strong remote communication skills. Able to build trust and manage relationships without in-person interaction.
- Comfortable operating in a role with evolving structure. This function is new and the successful candidate will help define it.
Key Performance Indicators
- Client retention rate within assigned portfolio.
- Account expansion revenue against targets.
- Tier alignment accuracy across portfolio.
- Proactive anticipation of client needs and risks.
- Client satisfaction and relationship health scores.
- Internal escalation rate and resolution effectiveness.
Working Conditions
- Fully remote position.
- Must be available during US business hours.
- Travel not anticipated.
To apply: https://weworkremotely.com/remote-jobs/sitecare-client-success-advisor
Frequently Asked Questions
Is the salary disclosed for the Client Success Advisor position at SiteCare?
The salary for this Client Success Advisor role at SiteCare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Client Success Advisor job at SiteCare remote?
Yes, this Client Success Advisor position at SiteCare is remote, with team members based in Anywhere in the World, Georgia, Remote. You can work from home or anywhere in the supported regions.
Is the Client Success Advisor role at SiteCare full-time or part-time?
This is listed as a Full Time position. It is posted as a Client Success Advisor role in the Sales and Marketing department at SiteCare.
Which team or department does the Client Success Advisor at SiteCare belong to?
This Client Success Advisor position is part of the Sales and Marketing department at SiteCare. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Success Advisor position at SiteCare?
Click the "Apply Now" button on this page. You will be redirected to SiteCare's official application portal hosted on weworkremotely where you can submit your application directly.
When was the Client Success Advisor job at SiteCare posted?
This Client Success Advisor position at SiteCare was posted on May 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Success Advisor
SiteCare
You'll be redirected to SiteCare's official application page on weworkremotely.