Collections Manager

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

Role Overview

As the Collections Manager, you will be responsible for overseeing the end-to-end collections process for our US and International markets within the Global Capability Center (GCC). You will lead, mentor, and strategically drive a high-performing team of collections specialists to ensure the timely recovery of outstanding debts, optimize collection rates, and minimize delinquency.

This role requires a strategic thinker with strong leadership capabilities, deep expertise in international collections, and hands-on experience with large-scale ERP systems.

Key Responsibilities

Team Leadership & Performance Management

• Supervise & Mentor: Lead a team of collections specialists (proficient in English and relevant language capabilities), providing daily guidance, support, and constructive performance feedback.
• Align Objectives: Conduct regular team meetings to align on KPIs, share organizational updates, and collaboratively address operational challenges.
• Resource Allocation: Dynamically manage resource allocation and workflow distribution to ensure the team consistently meets collection targets and deadlines.
• Capability Building: Conduct regular training sessions to enhance team skills, negotiation techniques, and industry-specific collections knowledge.

Strategic & Operational Excellence

• Process Oversight: Oversee the day-to-day US collections process, ensuring absolute adherence to company policies and regional regulatory requirements.
• Strategy Development: Develop and implement innovative collection strategies to optimize recovery rates, accelerate cash flow, and proactively reduce delinquency.
• Issue Resolution: Act as the ultimate escalation point to resolve complex or sensitive customer inquiries and payment disputes in a timely, professional manner.
• Continuous Improvement: Identify process bottlenecks, propose enhancement opportunities, and implement global best practices to streamline the collections workflow.

Data, Reporting & Systems

• Performance Tracking: Monitor ongoing collection activities, track critical metrics (e.g., DSO, aging buckets), and prepare comprehensive reports for senior management.
• ERP Utilization: Leverage advanced ERP platforms to manage accounts, track historical data, and drive data-backed decision-making.

Qualifications

Role Requirements & Qualifications

• Education- Graduation or Post-Graduation in Commerce/Finance (B.Com / MBA Finance preferred).
• Experience- 10–12 years of post-qualification experience in corporate collections.
• Domain Expertise- Proven experience managing US or International collections within a GCC (Global Capability Center) environment.
• System Knowledge- Hands-on, prior experience working with SAP (S4/HANA or ECC) or a similar platform(s)
• Language Skills- Exceptional verbal and written English communication skills are mandatory; additional regional language capabilities are a strong plus.

Key Competencies for Success

• Leadership & Empathy: Ability to motivate, coach, and cultivate talent in a fast-paced, target-driven environment.
• Analytical Mindset: Strong ability to analyze aging reports, spot trends, and translate data into actionable collection strategies.
• Negotiation & Conflict Resolution: Excellent interpersonal skills to navigate high-stakes customer disputes while maintaining positive client relationships.

Additional Information

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