Performance Specialist I - PI
jci
Full time
CSR Frick Parts
jci· 3304 Johnson Controls S.A. de C.V.
About this role
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a Customer Service Representative (CSR) Frick Parts.
This is an afterhours role
- Monday to Friday from 10 a.m. to 7 p.m., with a 1-hour lunch break (with 2 days off).
- Saturday and Sunday from 7 a.m. to 3 p.m.
What will you do?
As a CSR Frick Parts, you will oversee and execute complex customer orders, inquiries, and complaints related to technical products and services. You will proactively build and maintain robust relationships with clients and internal teams and ensure delivery excellence across diverse product markets.
How will you do it?
- Efficiently manage customer orders to guarantee compliance with company policies and seamless fulfillment, ensuring high-quality service delivery. Your approach will include a proactive focus on removing obstacles and streamlining processes to prioritize customer satisfaction.
- Engage collaboratively with sales and supply chain teams to address order-related challenges, fostering a culture of mutual trust and shared goals. Through diverse perspectives and teamwork, you will enhance operational effectiveness.
- Provide expert technical support, leveraging problem-solving skills to resolve customer inquiries effectively. Commitment to continuous improvement and accountability will drive your success in achieving optimal outcomes.
- Maintain detailed records of all service interactions and transactions, ensuring transparency and integrity in all communications. This practice underscores the importance of safety and ethical standards in every aspect of your role.
What are we looking for?
- A University degree or equivalent combination of education and experience (minimum 1 year for university graduates or 6 years with a 2-year degree).
- Extensive experience in customer service, particularly with technical products or services.
- Excellent communication skills with proficiency in English; additional languages are advantageous.
- Strong organizational skills and an ability to manage multiple tasks effectively.
- Proficiency in MS Office and familiarity with CRM systems or similar tools.
What do we offer?
- Comprehensive benefits package.
- Opportunities for professional development and growth.
- Supportive and inclusive workplace culture.
- Engagement in meaningful projects with a global impact.
Join us to lead with innovation and make a difference. Apply now if you are ready to challenge yourself and be part of a dynamic team!
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Frequently Asked Questions
Is the salary disclosed for the CSR Frick Parts position at jci?
The salary for this CSR Frick Parts role at jci is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CSR Frick Parts position at jci located?
This CSR Frick Parts role at jci is based in San Pedro Garza Garcia-Nuevo Leon-Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CSR Frick Parts role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a CSR Frick Parts role in the 3304 Johnson Controls S.A. de C.V. department at jci.
Which team or department does the CSR Frick Parts at jci belong to?
This CSR Frick Parts position is part of the 3304 Johnson Controls S.A. de C.V. department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the CSR Frick Parts position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
CSR Frick Parts
jci
You'll be redirected to jci's official application page on Workday.