Performance Specialist I - PI
jci
Full time
CSR Industrial Refrigeration
jci· 3304 Johnson Controls S.A. de C.V.
About this role
Job Description
What will you do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing
Order input in the system (different order types)
Incoming calls management
Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)
Credit notes / invoices processing.
Backorder monitoring and order management
Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
Maintenance of planned shipping days (delays, customer requests, etc)
Handle customer order cancellations (DOA)
Monitor call-off orders
Handling non-conformities and complaints
Issue internal complaints and RMA if required. (Salesforce / Lawson)
Send customer receipt confirmation of complaint.
Follow up and coordinate internally on solution and corrective actions
Inform the customer about corrective actions or escalate/involve account manager
Action on solution and corrective actions
SAP and Salesforce credit-note procedures (DOA)
Enquiry handling
Handle customer questions on deliveries, delays, problems, etc.
Follow-up on pending basic quotes
Customer care
Handle customer questions effectively and in a service-oriented manner
Follow up on actions requested in sales representatives call reports
Inform customers about changed delivery times and equivalent products
Filing & miscellaneous
Case management in Salesforce
Keep customer details and price agreements up-to-date.
What are we looking for?
Bachelor’s degree in business, international relations or related.
Minimum 1 year of experience working as CSR (from a manufacturing company is a plus)
Due to the global nature of the role, proficiency in English language is a must.
Customer-oriented with a focus on details
PC skills/ MS office
Problem-solving
Sense of urgency
Frequently Asked Questions
Is the salary disclosed for the CSR Industrial Refrigeration position at jci?
The salary for this CSR Industrial Refrigeration role at jci is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CSR Industrial Refrigeration position at jci located?
This CSR Industrial Refrigeration role at jci is based in San Pedro Garza Garcia-Nuevo Leon-Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CSR Industrial Refrigeration role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a CSR Industrial Refrigeration role in the 3304 Johnson Controls S.A. de C.V. department at jci.
Which team or department does the CSR Industrial Refrigeration at jci belong to?
This CSR Industrial Refrigeration position is part of the 3304 Johnson Controls S.A. de C.V. department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the CSR Industrial Refrigeration position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
CSR Industrial Refrigeration
jci
You'll be redirected to jci's official application page on Workday.