Customer Advocate
belron
Full time💰 USD 18+
Customer Advocate
belron· Safelite Fulfilment
About this role
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You’ll Get
Schedule: Monday through Saturday, with Sunday and one additional day off during the week.
Competitive weekly base pay starting at $16.50/hour.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at www.safelitebenefits.com.
What You’ll Do
Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.
What You’ll Need
High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.
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Frequently Asked Questions
What is the salary for the Customer Advocate role at belron?
The listed salary for this Customer Advocate position at belron is USD 17+. This is an Full time role.
Where is the Customer Advocate position at belron located?
This Customer Advocate role at belron is based in BROKEN ARROW, OK. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Advocate role at belron full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Advocate role in the Safelite Fulfilment department at belron.
Which team or department does the Customer Advocate at belron belong to?
This Customer Advocate position is part of the Safelite Fulfilment department at belron. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Advocate position at belron?
Click the "Apply Now" button on this page. You will be redirected to belron's official application portal hosted on workday where you can submit your application directly.
Customer Advocate
belron · 💰 USD 17+
You'll be redirected to belron's official application page on Workday.