Conseiller(ère) en ventes
thebrick
FULL TIME
Customer Care Call Center
thebrick· Customer Service/Support
About this role
Is this job for you?
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
The Brick is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest furniture, mattress, appliance, and electronics retailer
Responsibilities
- Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
- Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
- Follow up with customers to identify and support their needs
- Offer value-added solutions and promote customer loyalty by providing exceptional customer support
- Correspond with retailers and customers verbally and electronically
- Maintain up to date knowledge of new policies, procedures, and products
- Process routine clerical transactions in between calls
- Communication with The Brick's network of professional service providers
Qualifications
- Bilingual in French and English is considered an asset
- Previous experience in a call centre or customer service environment required
- Professional phone and email etiquette
- Utmost discretion with confidential customer information
- Excellent data entry and keyboarding skills
- Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
- Strong attention to detail
- Superior organizational, and multi-tasking skills
- Strong analytical and decision-making skills
- Strong desire to take ownership and accountability of task completion
- Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
- Ability to work effectively with and without supervision
Why Trans Global?
- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
Apply now
Frequently Asked Questions
Is the salary disclosed for the Customer Care Call Center position at thebrick?
The salary for this Customer Care Call Center role at thebrick is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Call Center position at thebrick located?
This Customer Care Call Center role at thebrick is based in Edmonton, AB, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Call Center role at thebrick full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Care Call Center role in the Customer Service/Support department at thebrick.
Which team or department does the Customer Care Call Center at thebrick belong to?
This Customer Care Call Center position is part of the Customer Service/Support department at thebrick. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Call Center position at thebrick?
Click the "Apply Now" button on this page. You will be redirected to thebrick's official application portal hosted on icims where you can submit your application directly.
When was the Customer Care Call Center job at thebrick posted?
This Customer Care Call Center position at thebrick was posted on May 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Call Center
thebrick
You'll be redirected to thebrick's official application page on icims.