Customer Care Representative

Overview

Customer Care Representative

Location: Remote (U.S.)

About the Role

World Travel Holdings is seeking service-driven Customer Care Representatives who are passionate about helping customers and delivering exceptional experiences. In this role, you’ll support guests with their travel needs, resolve issues efficiently, and create positive interactions—while working from home. If you enjoy problem solving, helping others, and working in a fast-paced, customer-focused environment, this could be the opportunity for you.

About the Company

World Travel Holdings is the nation’s largest cruise agency and an award‑winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, we offer a people‑focused culture with a strong commitment to employee engagement and remote work. Learn more: WorldTravelHoldings.com  

Responsibilities

Key Responsibilities

• Handle inbound customer service and reservation calls with professionalism and care
• Resolve customer inquiries efficiently, aiming for first-call resolution
• Process reservation changes accurately and in a timely manner
• Use internal tools and resources to independently support customer needs
• Maintain engaging phone conversations while navigating multiple systems
• Remain responsive and available during scheduled work hours
• Meet or exceed performance, quality, and productivity goals
• Participate in team meetings and ongoing training to stay informed and effective

Qualifications

Qualifications

• Customer Focus: Ability to deliver exceptional service and resolve issues efficiently with strong attention to detail
• Technical Skills: Comfortable navigating multiple systems, with proficiency in chat, email, and Microsoft Office
• Communication: Strong verbal and written communication skills, including confidence in follow-up outreach
• Coachability: Open to feedback and able to apply learning to improve performance
• Remote Readiness: Self-motivated and able to thrive in a structured virtual environment with reliable high-speed internet
• Workspace Requirements: Private, distraction-free workspace with reliable high-speed internet

Work Schedule

• Full-time schedule (35–45 hours/week) based on business needs
• Training: Monday–Friday, 10:00 AM – 7:00 PM EST for 6 weeks
• Post-Training Schedule: Assigned shifts may fall between 10:00 AM – 11:30 PM EST, including weekends, holidays, and non-consecutive days off  
• Ongoing Scheduling: Quarterly shift bids with schedules that may range between 6:00 AM – 2:00 AM EST

Compensation and Benefits

Compensation Overview:

• Paid Training: $15/hour, with comprehensive onboarding and ongoing development
• Earnings Potential: Post-training compensation includes $15/hour plus biweekly performance incentives, with the opportunity to earn up to an additional $1.25 per hour

Benefits Overview:

• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• 401(k) with discretionary company match
• Paid time off and holidays
• Travel discounts and employee perks
• Employee Assistance Program (EAP)
• Professional development and learning opportunities

EEO Statement

World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.