Customer Experience Advisor
legalandgeneral
Full time
Customer Experience Advisor
jci· ADT ADT Fire and Security PLC
About this role
Manchester – Office Based | Full-Time | Onsite
We are looking for a B2B Quality & Customer Care Advisor to support our business customers across services including intruder alarms, fire detection, CCTV, and access control. You’ll deliver high‑quality customer interactions, manage queries, and help drive continual improvement across service delivery.
What we offer
• Competitive Salary: Reflecting your skills and experience.
• Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
• Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
• Career Development: Extensive opportunities for growth and advancement.
What you’ll do:
• Handle customer enquiries via phone and email
• Support account management and build strong customer relationships
• Monitor quality and identify improvement opportunities
• Analyse data and identify trends to enhance the customer journey
• Work closely with internal teams to resolve issues and improve processes
• Take ownership of customer queries through to resolution
What we’re looking for:
Must-Have:
• Strong customer service and communication skills
• Ability to manage multiple priorities effectively
• Attention to detail and strong organisational skills
• IT literacy and experience using CRM systems
• Proactive, team-focused mindset with a passion for improvement
Nice-to-Have:
• Experience with Salesforce
• Background in quality frameworks or data analysis
• Experience working cross-functionally
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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Frequently Asked Questions
Is the salary disclosed for the Customer Experience Advisor position at jci?
The salary for this Customer Experience Advisor role at jci is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Advisor position at jci located?
This Customer Experience Advisor role at jci is based in Manchester-Manchester-United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Advisor role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Experience Advisor role in the ADT ADT Fire and Security PLC department at jci.
Which team or department does the Customer Experience Advisor at jci belong to?
This Customer Experience Advisor position is part of the ADT ADT Fire and Security PLC department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Advisor position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
Customer Experience Advisor
jci
You'll be redirected to jci's official application page on Workday.