Customer Experience Specialist
freshtrackscanada
Full Time
Customer Experience Specialist
frankgayresidential· Customer Service & Support
About this role
Overview
Ready to Elevate Your Career? Join Frank Gay Services as a Customer Experience Specialist!
At Frank Gay Services, we’re more than just a workplace, we’re a community. Step into a welcoming environment where you’ll have your own personalized workspace and be greeted by a supportive management team invested in your success. Collaboration, transparency, and growth are at the heart of what we do, ensuring your ideas are valued and your career goals encouraged.
With clear paths for advancement and ongoing training and coaching, your effort directly impacts your success. Join a team that rewards your hard work and supports your journey every step of the way.
Compensation:
- $19/hr
Why YOU Should Join Our Team:
- Competitive Pay: Your hard work deserves top compensation.
- Comprehensive Benefits: Medical, Prescription, Dental, and Vision plans to keep you and your loved ones healthy.
- Security & Growth: Disability & Term Life Insurance, plus matching 401k benefits.
- Career Development: Ongoing training & development with clear pathways for growth.
- Paid Time Off: Paid Holidays & PTO to ensure you can recharge and enjoy life outside of work.
What YOU Will Do:
- Collaborate effectively as part of a team to achieve departmental goals
- Manage high volumes of daily inbound calls and conduct timely follow‑up communications
- Prioritize tasks and manage time efficiently to meet deadlines and service expectations
- Schedule customer appointments accurately
- Communicate clearly with customers and thoroughly document all account interactions
- Educate customers throughout their project to ensure understanding and a smooth experience
- Help others and feel great doing it!
What We Need from YOU:
- 1-year minimum call center experience
- Team lead experience preferred
- Familiarity with HVAC, plumbing, and electrical trade terminology
- Service Titan experience is a plus!
Frequently Asked Questions
What is the salary for the Customer Experience Specialist role at frankgayresidential?
The listed salary for this Customer Experience Specialist position at frankgayresidential is USD 19–19/yr. This is an FULL TIME role.
Where is the Customer Experience Specialist position at frankgayresidential located?
This Customer Experience Specialist role at frankgayresidential is based in Orlando, FL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Specialist role at frankgayresidential full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Experience Specialist role in the Customer Service & Support department at frankgayresidential.
Which team or department does the Customer Experience Specialist at frankgayresidential belong to?
This Customer Experience Specialist position is part of the Customer Service & Support department at frankgayresidential. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Specialist position at frankgayresidential?
Click the "Apply Now" button on this page. You will be redirected to frankgayresidential's official application portal hosted on icims where you can submit your application directly.
When was the Customer Experience Specialist job at frankgayresidential posted?
This Customer Experience Specialist position at frankgayresidential was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Specialist
frankgayresidential · 💰 USD 19–19/yr
You'll be redirected to frankgayresidential's official application page on icims.