Customer Happiness Advisor (Temporary)

Join Naked Wines and become part of a company that is changing the wine industry for the better!

At Naked Wines, we connect independent winemakers directly with our community of wine lovers (we call them Angels) to provide exceptional wines at fair prices. We believe in supporting our winemakers and offering an outstanding customer experience.

We are currently seeking enthusiastic and hardworking Customer Happiness Advisors on a temporary - 5 day Fixed Term Contract basis to support our busy team placing Tasting Tour orders for our customers.

Location: Norwich
Salary: £13.45/hour
Dates: 17th June - 23rd June 2026 (weekdays)

Key responsibilities:

• Place Tasting Tour orders on behalf of customers in our system
• Check order details to ensure accuracy before submission
• Maintain accurate records of all orders processed
• Flag missing details or booking issues quickly to the team
• Handle customer data securely and in line with GDPR requirements
• Follow internal processes for safe data handling and order management
• Work cooperatively within a team and maintain excellent communication

Details:

• This is a temporary, full-time position requiring 7.5 hours per day over 5 days
• This is a fixed term contract starting 17th June - 23rd June 2026. Weekdays only.
• Work shifts within our opening hours: 9am to 5:30pm

Salary and benefits

• A competitive hourly rate of £13.45/hour - we're very proud to be a Real Living Wage employer
• Comprehensive induction training to help you hit the ground running.

How to Apply

If this sounds like you, and you're ready to join our award-winning team, we'd love to hear from you.

We receive a lot of applications so make sure your CV stands out and don't forget to include a letter covering:

• Why you're interested in the role
• Why you think you're the right person for the job
• Any questions you'd like to ask us

We hope to hear from you soon, but if we don't, thanks for checking us out and best of luck with your job hunt.

What to expect in the recruitment process

CV & cover letter application > one-way video interview > 30 minute phone interview

Equal Opportunities

At Naked Wines, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our winemakers and customers. Our commitment extends beyond wine to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, Naked Wines encourages applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

Naked Wines is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc)to help us better address and respect your identity throughout the process.