Dispatch Agent (Operations) - Full Time - UK
swissport
TEMPORARY
Customer Service Agent - Full Time - Immediate Start
swissport· Passenger
About this role
Overview
Job Title: Customer Service Agent
Company: Swissport
Location: Edinburgh Airport
Contract Type: Full time fixed term until 31/10/2026
Hours: 37.5 hours per week, between Monday – Sunday (shift work)
Salary: £12.91 per hour
About the company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities
Key Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.
Qualifications
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Agent - Full Time - Immediate Start position at swissport?
The salary for this Customer Service Agent - Full Time - Immediate Start role at swissport is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Agent - Full Time - Immediate Start position at swissport located?
This Customer Service Agent - Full Time - Immediate Start role at swissport is based in Edinburgh, UK. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Agent - Full Time - Immediate Start role at swissport full-time or part-time?
This is listed as a TEMPORARY position. It is posted as a Customer Service Agent - Full Time - Immediate Start role in the Passenger department at swissport.
Which team or department does the Customer Service Agent - Full Time - Immediate Start at swissport belong to?
This Customer Service Agent - Full Time - Immediate Start position is part of the Passenger department at swissport. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent - Full Time - Immediate Start position at swissport?
Click the "Apply Now" button on this page. You will be redirected to swissport's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Agent - Full Time - Immediate Start job at swissport posted?
This Customer Service Agent - Full Time - Immediate Start position at swissport was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent - Full Time - Immediate Start
swissport
You'll be redirected to swissport's official application page on icims.