Strategic Procurement Planner
Solarvest
Full time
Customer Service Officer (Southern)
Solarvest· Powertrack Sdn Bhd
About this role
- Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.
- Monitor and analyze the performance of solar PV systems on daily basis.
- Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution.
- Maintain existing customer relationships to ensure continued business with the company.
- Prepare quotations and follow up with customers for their acceptance.
- Prepare monthly performance report of the solar system to customers.
- Engage with client and technical team together to resolve customer’s project issue.
- Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans.
- Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes.
- Build and maintain long term business relationship with new and existing customers.
- Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy.
- Demonstrate flexibility and adaptability in responding to changing business needs and priorities.
- Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management.
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s
- Degree/Post Graduate Diploma in any field (Engineering field is an added advantage).
- Required language(s): Bahasa Malaysia, English and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients.)
- Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills
- Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people.
- Team player, self-motivated to learn, effective communicator, and patient.
- Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Officer (Southern) position at Solarvest?
The salary for this Customer Service Officer (Southern) role at Solarvest is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Officer (Southern) position at Solarvest located?
This Customer Service Officer (Southern) role at Solarvest is based in Johor Bahru, Johor, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Officer (Southern) role at Solarvest full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Officer (Southern) role in the Powertrack Sdn Bhd department at Solarvest.
Which team or department does the Customer Service Officer (Southern) at Solarvest belong to?
This Customer Service Officer (Southern) position is part of the Powertrack Sdn Bhd department at Solarvest. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Officer (Southern) position at Solarvest?
Click the "Apply Now" button on this page. You will be redirected to Solarvest's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Officer (Southern) job at Solarvest posted?
This Customer Service Officer (Southern) position at Solarvest was posted on Aug 22, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Officer (Southern)
Solarvest
You'll be redirected to Solarvest's official application page on workable.