Performance Specialist I - PI
jci
Full time
Customer Service Planner
jci· ADT ADT Fire and Security PLC
About this role
What you will do
As a Scheduler/Planner, you will play a key role in supporting the installation team by efficiently planning and tracking installations, while maximising the utilisation of available labour resources. You will also be responsible for the timely procurement of equipment to meet customer requirements. This role involves coordinating the end-to-end delivery of projects, ensuring all milestones and deadlines are met to the highest standards.
What we offer
Competitive Salary: Reflecting your skills and experience.
Generous & Flexible Leave Entitlement: 25 days of annual leave + Bank Holidays
Hybrid Working: 2 days per week working from home, available following 6 months of training and successful completion of the probation period.
Hours of work: Monday to Friday – 8.30am – 5pm
Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
Career Development: Extensive opportunities for growth and advancement.
Free Onsite Parking: Hassle-free commuting
Dress Down Fridays: Casual attire to wrap up the week
How you will do it
Effectively communicate and build strong relationships with customers, installation engineers and managers.
Preparation of programmes and schedules.
Effectively negotiate with suppliers and coordinate the delivery of material and equipment.
Coordinate the manpower planning of a team of engineers.
Produce fast and accurate information for engineers and customers.
Monitor the progress of installations to ensure they are working to schedule and minimize downtime.
Ensure all installation information is available, complete and up to date.
Assist with the scheduling of sub-contractors.
What we look for
Required
Proven experience in Customer Service
Strong organizational and time management skills
PC literate, including knowledge of Microsoft Office
Preferred
Experience in scheduling and coordinating field-based engineers or similar roles.
Familiarity with the security systems, construction, or facilities management industries.
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#LI-Hybrid
Frequently Asked Questions
Is the salary disclosed for the Customer Service Planner position at jci?
The salary for this Customer Service Planner role at jci is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Planner position at jci located?
This Customer Service Planner role at jci is based in Manchester-Manchester-United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Planner role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Planner role in the ADT ADT Fire and Security PLC department at jci.
Which team or department does the Customer Service Planner at jci belong to?
This Customer Service Planner position is part of the ADT ADT Fire and Security PLC department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Planner position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
Customer Service Planner
jci
You'll be redirected to jci's official application page on Workday.