Customer Service Representative
dominos
Full time
Customer service representative
About this role
Company Description
Within this Franchise we put our team first and spend time helping each new team member become great! Our goal as a company is to help you excel in life, whether we are just a chapter in your journey or wish to make a career with us. It's a fun fast paced environment.
Job Description
We're looking for a dedicated and empathetic Customer Service Representative to join our team in Niles, Ohio. In this role, you'll be the voice of our organization, delivering exceptional support to our customers while maintaining the highest standards of professionalism and care. As a Customer Service Representative, you'll handle customer inquiries, resolve concerns, and create positive experiences that build lasting relationships with our clientele. This position offers the opportunity to make a meaningful impact while working collaboratively with a supportive team committed to excellence.
- Respond to customer inquiries via phone and in-person interactions with professionalism and enthusiasm
- Address and resolve customer concerns and complaints
- Provide accurate product and service information to customers while identifying opportunities to enhance their experience.
- Process customer orders, payments, and transactions with accuracy and attention to detail
- Greet customers promptly and courteously, ensuring they feel valued and heard
- Identify upselling and cross-selling opportunities while maintaining customer-focused priorities
- Collaborate with team members and other departments to ensure seamless customer service delivery
- Maintain a clean, organized workspace and adhere to all company policies and procedures
- Demonstrate resilience and flexibility in handling multiple customer requests simultaneously
- Contribute to team goals and participate in ongoing training to enhance skill set and product knowledge
Qualifications
- Proven customer service experience (preferred not required)
- Excellent verbal and written communication skills
- Strong active listening and empathetic approach to customer interactions
- Ability to multitask and manage time effectively in a fast-paced environment
- Problem-solving skills with a detail-oriented mindset
- Patience, resilience, and a positive attitude when handling challenging situations
- Ability to work collaboratively within a team environment
- Professional demeanor with strong interpersonal skills
- Cash handling experience (preferred)
- Organizational skills and ability to maintain accurate records
Additional Information
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
Is the salary disclosed for the Customer service representative position at dominos?
The salary for this Customer service representative role at dominos is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer service representative position at dominos located?
This Customer service representative role at dominos is based in Niles, Niles, OH, United States, OH, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer service representative role at dominos full-time or part-time?
This is listed as a Full time position. It is posted as a Customer service representative role at dominos.
How do I apply for the Customer service representative position at dominos?
Click the "Apply Now" button on this page. You will be redirected to dominos's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer service representative job at dominos posted?
This Customer service representative position at dominos was posted on Mar 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer service representative
dominos
You'll be redirected to dominos's official application page on SmartRecruiters.