Customer Service Representative
novolex
FULL TIME
Customer Service Representative
Csn Collision· Xclusive Auto Collision
About this role
Company Overview: Xclusive Auto Collision And Wraps specializes in collision repair, auto body painting, vehicle wraps, paint protection film installation, vehicle restoration, and custom auto accessory and wrap services. The company prioritizes craftsmanship, quality repairs, customization, and a high standard of customer service.
Position Summary: As a Customer Service Representative, you will be the first point of contact for customers seeking collision repair, painting, wraps, or custom work. You will guide customers through the intake, scheduling, and support process, ensuring their experience is smooth and professional, and representing Xclusive’s commitment to quality and service.
Key Responsibilities:
· Greet customers (in person and by phone), respond to inquiries about repair, wrap, painting, restoration and customization services.
· Explain service options (collision repair, auto painting, wraps, paint protection film, custom work, restoration) clearly and help customers select what meets their needs.
· Schedule appointments for inspections, repairs, paint jobs, wraps, or restoration services; manage calendar and job queue.
· Collect vehicle details, customer information, and record customer requests and damage descriptions accurately.
· Maintain open communication with customers regarding their job status, projected timelines, and pickup details.
· Coordinate with technicians and shop management to ensure smooth handoff, and follow up for customer satisfaction.
· Maintain a clean, welcoming reception area; manage administrative tasks (filing, phone messages, follow-ups).
· Prior experience in customer service, front-desk, or administrative role — ideally in auto repair or related industry (preferred but not strictly required).
· Excellent communication skills, both verbal and written.
· Strong organizational skills and attention to detail.
· Comfortable learning about auto-body, collision repair, painting, wraps, and customization services.
· Professional, friendly demeanor, patient, customer-focused, and reliable attendance.
Bi-lingual/Spanish speaking required
· Competitive pay based on experience
· Paid holidays, paid time off, and paid sick days
· On-the-job training to build knowledge and skills
· Opportunity to work with a team committed to quality collision, paint, wrap, and customization service
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at Csn Collision?
The salary for this Customer Service Representative role at Csn Collision is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at Csn Collision located?
This Customer Service Representative role at Csn Collision is based in Paramount, California, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at Csn Collision full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Xclusive Auto Collision department at Csn Collision.
Which team or department does the Customer Service Representative at Csn Collision belong to?
This Customer Service Representative position is part of the Xclusive Auto Collision department at Csn Collision. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at Csn Collision?
Click the "Apply Now" button on this page. You will be redirected to Csn Collision's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative job at Csn Collision posted?
This Customer Service Representative position at Csn Collision was posted on Dec 12, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Csn Collision
You'll be redirected to Csn Collision's official application page on workable.