Customer Service Representative
novolex
🌍 RemoteFULL TIME
Customer Service Representative
Neowork· NeoWork
About this role
NeoWork is seeking a motivated and customer-oriented Customer Service Representative to join our team. In this role, you will be responsible for delivering excellent service by addressing customer questions, resolving issues, and ensuring satisfaction.
As a key member of our support team, you will help maintain our reputation for outstanding customer care and contribute to a positive customer experience.
Responsibilities
- Respond to customer inquiries promptly via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints efficiently and professionally.
- Document interactions and maintain customer records.
- Collaborate with internal teams to address and resolve customer issues.
- Stay informed about company products, policies, and promotions.
- Identify opportunities to improve customer experience.
- Previous experience in a customer service role is preferred.
- Strong communication skills, both written and verbal.
- Ability to remain calm and professional under pressure.
- Problem-solving skills and a customer-focused attitude.
- Ability to work well independently and as part of a team.
- Familiarity with common customer service software is a plus.
- Proficiency in Spanish and/or English is advantageous.
- Basic computer skills and comfort with technology.
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position with required in-person sessions in Medellín
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at Neowork?
The salary for this Customer Service Representative role at Neowork is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Representative job at Neowork remote?
Yes, this Customer Service Representative position at Neowork is remote, with team members based in TELECOMMUTE, Venezuela, Bolivarian Republic of. You can work from home or anywhere in the supported regions.
Is the Customer Service Representative role at Neowork full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the NeoWork department at Neowork.
Which team or department does the Customer Service Representative at Neowork belong to?
This Customer Service Representative position is part of the NeoWork department at Neowork. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at Neowork?
Click the "Apply Now" button on this page. You will be redirected to Neowork's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative job at Neowork posted?
This Customer Service Representative position at Neowork was posted on May 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Neowork
You'll be redirected to Neowork's official application page on workable.