Customer Service Representative I
amtrustgroup
FULL TIME
Customer Service Representative I
globalexcel· Customer Service/Support
About this role
Job Description
A customer service representative is responsible for assisting members, medical providers and clients over the telephone, via email, and/or through any other channel of communication by providing information about insurance plans such as but not limited to Expat, Travel and/or Destination insurance plans. He/she will be required to validate the member’s policy, provide policy benefits and confirm a member’s eligibility. He/she will also be required to respond to inquiries regarding the status of authorizations and bills as well as assist requesters in locating appropriate medical providers. A customer service representative is expected to promote excellence in all communications.
A level one customer service representative is defined as being fully trained in all products such as but not limited to Expat, Travel and/or Destination insurance products and services provided by the team as indicated below.
During off-hours (evening, weekends, nights and holidays), in addition to the above, he/she will be responsible for responding to and coordination of requests from corporate clients which can include sending eligibility and benefit details to medical providers, providing bill status, arranging medical appointments and other services.
KSA (Knowledge, Skills and Abilities/Attitudes)
- Superior customer service skills;
- Excellent interpersonal skills;
- High level of professionalism;
- Good problem-solving skills;
- Highly organized with ability to multi task and prioritize;
- Ability to handle stress
Requirements and Qualifications
- High School Diploma;
- Available to work days, evenings, nights, week-ends, holidays;
- One to two years of experience in a customer service-related position.
- Clear and effective communication in English (written and verbal), French, Spanish and/or German
- Proficiency in the Microsoft suite products.
- Ability to deal with challenging customers and complaints while maintaining composure and control of situation.
- Ability to retain information about multiple insurance policies such as but not limited to Expat, Travel and Destination policies.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative I position at globalexcel?
The salary for this Customer Service Representative I role at globalexcel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative I position at globalexcel located?
This Customer Service Representative I role at globalexcel is based in Mexico City, MX, Sherbrooke, QC, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative I role at globalexcel full-time or part-time?
This is listed as a OTHER position. It is posted as a Customer Service Representative I role in the Customer Service/Support department at globalexcel.
Which team or department does the Customer Service Representative I at globalexcel belong to?
This Customer Service Representative I position is part of the Customer Service/Support department at globalexcel. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative I position at globalexcel?
Click the "Apply Now" button on this page. You will be redirected to globalexcel's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Representative I job at globalexcel posted?
This Customer Service Representative I position at globalexcel was posted on Jun 11, 2024. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative I
globalexcel
You'll be redirected to globalexcel's official application page on icims.