Technician - Skilled - Stansted Airport
swissport
FULL TIME
Customer Service Supervisor-Birmingham Airport
swissport· Passenger
About this role
Overview
Customer Services Supervisor
Location: Birmingham Airport
Swissport is looking for a motivated Supervisor Passenger Services to lead teams delivering exceptional support to passengers with reduced mobility. If you’re a strong communicator with a passion for service and team leadership, this role puts you at the heart of the airport operation.
Expected Shift Pattern (subject to change) 4 on 4 off 37.5 hours a week
Responsibilities
Lead and motivate staff to deliver excellent customer experiences
Manage attendance, performance and training needs
Ensure compliance with safety, security and operational procedures
Resolve customer issues quickly and professionally
Oversee PRM resource planning, deployment and equipment maintenance
Liaise with airport authorities and maintain accurate operational data
Report and address incidents, supporting investigations and corrective actions
Qualifications
QUALIFICATIONS AND COMPETENCIES
- Experience working in aviation, ideally in an airside operational role.
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- To have undertaken or be prepared to undertake active supervision within three months of being appointed into role
- Fluent spoken and written English (additional languages beneficial)
- A desire to lead and develop other teams and team members.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Supervisor-Birmingham Airport position at swissport?
The salary for this Customer Service Supervisor-Birmingham Airport role at swissport is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Supervisor-Birmingham Airport position at swissport located?
This Customer Service Supervisor-Birmingham Airport role at swissport is based in Birmingham, UK. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Supervisor-Birmingham Airport role at swissport full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Supervisor-Birmingham Airport role in the Passenger department at swissport.
Which team or department does the Customer Service Supervisor-Birmingham Airport at swissport belong to?
This Customer Service Supervisor-Birmingham Airport position is part of the Passenger department at swissport. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Supervisor-Birmingham Airport position at swissport?
Click the "Apply Now" button on this page. You will be redirected to swissport's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Supervisor-Birmingham Airport job at swissport posted?
This Customer Service Supervisor-Birmingham Airport position at swissport was posted on Jun 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Supervisor-Birmingham Airport
swissport
You'll be redirected to swissport's official application page on icims.