Customer Service Technician
Gritter Francona
🌍 RemoteFull time
Customer Service Technician
Gritter Francona· Veterans Affairs
About this role
Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs.
A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development. You are able to respond to end user request for assistance using existing manuals and scripted responses. Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team.
- High school diploma or GED
- Experience with problem solving, debugging, and providing solutions to technical issues
- Ability to prioritize and execute tasks in a high-pressure environment.
- Experience working within a team-oriented, collaborative, agile environment.
- Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
- Experience documenting and communicating work-a-rounds and solutions clearly
Frequently Asked Questions
Is the salary disclosed for the Customer Service Technician position at Gritter Francona?
The salary for this Customer Service Technician role at Gritter Francona is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Technician job at Gritter Francona remote?
Yes, this Customer Service Technician position at Gritter Francona is remote, with team members based in Louisiana, United States, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Customer Service Technician role at Gritter Francona full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Technician role in the Veterans Affairs department at Gritter Francona.
Which team or department does the Customer Service Technician at Gritter Francona belong to?
This Customer Service Technician position is part of the Veterans Affairs department at Gritter Francona. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Technician position at Gritter Francona?
Click the "Apply Now" button on this page. You will be redirected to Gritter Francona's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Technician job at Gritter Francona posted?
This Customer Service Technician position at Gritter Francona was posted on Jun 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Technician
Gritter Francona
You'll be redirected to Gritter Francona's official application page on workable.