Director, Customer Success Management- Remote
highspot
Full time
Customer Success Agent
heirloom· 1. Customer
About this role
Customer Success Agent
Heirloom Cloud Corporation seeks Customer Success Agents (CSA) to engage with inbound leads and existing customers. CSAs are given the resources to obsess over guiding these people, both virtually & in person. They identify needs, respond to inquiries, and collaborate with internal departments to optimize the entire Heirloom experience. CSAs provide timely responses to telephone calls, emails, and other correspondence. Successful candidates are competent, conversational, and compassionate to serve others.
Responsibilities
- Navigate HubSpot for timely Customer Relationship Management (CRM)
- Process in person Point of Sale (POS) and internet orders in Shopify
- Guide contacts on a buyer’s journey, as the hero to their friends and family
- Listen empathetically to the contact’s problems and suggest Heirloom solutions
- Communicate with contacts to elevate their status from Leads to Evangelists
- Advise Heirloom leadership on trends, special inquiries, and potential new products
Skills
- Proven 2+ years experience in sales or customer service
- Proven 1+ years experience in CRM (or comparable digital system)
- Knowledge of Google Workplace; familiarity with HubSpot or Shopify a plus
- Strong communication skills; Spanish or French language a plus
- Excellent empathy and listening skills a priority
- Good organizational and learning skills required
- Assertiveness and confidence necessary for success
- High school diploma or GED; BS/BA in business a plus
Details
- Opportunity for hybrid (in person & remote) work.
- Contract, intern, part-time, full-time, and equity positions considered.
- Compensation starts at $15.00/hour. Benefits available for full-time employment.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Agent position at heirloom?
The salary for this Customer Success Agent role at heirloom is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Agent position at heirloom located?
This Customer Success Agent role at heirloom is based in Mount Pleasant, South Carolina, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Agent role at heirloom full-time or part-time?
This is listed as a PT/FT position. It is posted as a Customer Success Agent role in the 1. Customer department at heirloom.
Which team or department does the Customer Success Agent at heirloom belong to?
This Customer Success Agent position is part of the 1. Customer department at heirloom. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Agent position at heirloom?
Click the "Apply Now" button on this page. You will be redirected to heirloom's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Success Agent job at heirloom posted?
This Customer Success Agent position at heirloom was posted on Jun 7, 2023. Apply as soon as possible — early applications are often reviewed first.
Customer Success Agent
heirloom
You'll be redirected to heirloom's official application page on bamboohr.