Director, Customer Success Management- Remote
highspot
Full time
Customer Success Manager- B2B SaaS (Noida)
Azeus Convene· Sales
About this role
About the Role:
We are looking for a dynamic and results-driven Account Manager with 2+ years of experience in the SaaS or IT Software industry, focusing on B2B clients across the GCC and Middle East region. The ideal candidate will have a strong track record in account management, client retention, upselling, and cross-selling.
Key Responsibilities:
- Manage and grow relationships with existing B2B clients across the GCC and Middle East region
- Drive renewals, retention, and build strong long-term partnerships
- Identify opportunities to upsell and cross-sell SaaS solutions to meet client business needs
- Serve as the main point of contact for client escalations, queries, and ongoing account support
- Coordinate with internal teams (sales, product, support) to ensure high levels of customer satisfaction
- Understand client goals and provide strategic advice on how our solutions can help achieve them
- Report account health, renewal forecasts, and growth opportunities
- 2 to 6 years of experience in Account Management, preferably in the SaaS or IT Software industry
- Proven experience in client retention, upselling, and cross-selling in a B2B environment
- Strong understanding of the GCC and Middle East market landscape
- Excellent communication and relationship-building skills
- Ability to manage multiple client accounts and prioritize effectively
- Experience using CRM tools and reporting systems
Competitive Salary
Work Culture
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager- B2B SaaS (Noida) position at Azeus Convene?
The salary for this Customer Success Manager- B2B SaaS (Noida) role at Azeus Convene is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager- B2B SaaS (Noida) position at Azeus Convene located?
This Customer Success Manager- B2B SaaS (Noida) role at Azeus Convene is based in Noida, Uttar Pradesh, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager- B2B SaaS (Noida) role at Azeus Convene full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Manager- B2B SaaS (Noida) role in the Sales department at Azeus Convene.
Which team or department does the Customer Success Manager- B2B SaaS (Noida) at Azeus Convene belong to?
This Customer Success Manager- B2B SaaS (Noida) position is part of the Sales department at Azeus Convene. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager- B2B SaaS (Noida) position at Azeus Convene?
Click the "Apply Now" button on this page. You will be redirected to Azeus Convene's official application portal hosted on workable where you can submit your application directly.
When was the Customer Success Manager- B2B SaaS (Noida) job at Azeus Convene posted?
This Customer Success Manager- B2B SaaS (Noida) position at Azeus Convene was posted on Dec 4, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager- B2B SaaS (Noida)
Azeus Convene
You'll be redirected to Azeus Convene's official application page on workable.