Customer Success Manager - German speaking (m/f/d)
sophos
Permanent
Customer Success Operations Coordinator
sophos· Customer Success
About this role
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
Sophos is looking for a Customer Success Operations Coordinator to support the execution, administration, and continuous improvement of Customer Success systems, processes, and programs.
This role will play a critical part in scaling Customer Success by owning operational workflows, supporting the administration of platforms such as ChurnZero, and identifying opportunities to automate and optimize customer-facing processes using tools like Power Automate and AI capabilities.
You will partner closely with Customer Success, Sales, Support, and Operations teams to improve efficiency, ensure data integrity, and enable consistent customer experiences at scale.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Operations Coordinator position at sophos?
The salary for this Customer Success Operations Coordinator role at sophos is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Operations Coordinator position at sophos located?
This Customer Success Operations Coordinator role at sophos is based in Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Operations Coordinator role at sophos full-time or part-time?
This is listed as a Fixed Term position. It is posted as a Customer Success Operations Coordinator role in the Customer Success department at sophos.
Which team or department does the Customer Success Operations Coordinator at sophos belong to?
This Customer Success Operations Coordinator position is part of the Customer Success department at sophos. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Operations Coordinator position at sophos?
Click the "Apply Now" button on this page. You will be redirected to sophos's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Operations Coordinator job at sophos posted?
This Customer Success Operations Coordinator position at sophos was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Operations Coordinator
sophos
You'll be redirected to sophos's official application page on Lever.