Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Customer Support Representative
pgl· IT
About this role
You will be responsible for assisting customers with a variety of technical and service-related questions. You'll work closely with our existing support member and use your research and troubleshooting skills to resolve game server issues. Prior experience with tools such as TCAdmin, Pterodactyl, and WHMCS is not required but will be considered a plus.
Key Responsibilities:
- Provide timely and accurate customer support via our ticketing system and live chat.
- Troubleshoot technical issues and guide customers in resolving common game server problems, including installing mods or configuring their server.
- Collaborate effectively within your team to share information and best practices.
- Use resources such as online documentation and forums to research solutions to more complex or unfamiliar issues.
Qualifications & Requirements:
- Excellent written English skills
- Ability to work well in a team, collaborating with colleagues and sharing knowledge.
- Excellent customer service and communication skills to maintain positive relations with clients.
- Basic to moderate technical knowledge of Windows and Linux (Debian/Ubuntu) operating systems.
- Experience with TCAdmin and Pterodactyl (not required, but a strong plus).
- Familiarity with WHMCS or similar billing/support systems (also a plus).
- Demonstrated ability to troubleshoot technical issues, particularly in game server environments.
- Ability to use online resources effectively (search engines, forums, documentation) to find solutions.
And for anyone interested, we usually give this as "most common tasks/issues":
- Assisting users with installing and troubleshooting mods for popular game servers, such as Farming Simulator 2025, Counter-Strike 2, Minecraft, and DayZ.
- Investigating server performance or connection issues and providing clear guidance to customers.
- Advising on server configurations to optimize gameplay experiences.
Frequently Asked Questions
Is the salary disclosed for the Customer Support Representative position at pgl?
The salary for this Customer Support Representative role at pgl is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Representative position at pgl located?
This Customer Support Representative role at pgl is based in Bucharest, RO, Romania, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Representative role at pgl full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Support Representative role in the IT department at pgl.
Which team or department does the Customer Support Representative at pgl belong to?
This Customer Support Representative position is part of the IT department at pgl. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Representative position at pgl?
Click the "Apply Now" button on this page. You will be redirected to pgl's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Support Representative job at pgl posted?
This Customer Support Representative position at pgl was posted on Apr 2, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Representative
pgl
You'll be redirected to pgl's official application page on bamboohr.