Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Danish Customer Support Specialist - Athens
Speakit· Danish
About this role
Are you a Danish speaker?
We are looking Customer Support Specialists to provide a best in-class customer service and resolution to company's customers. As the company continues to support the growing customer base, they are looking to onboard outstanding employees capable of increasing customer loyalty and reducing customer churn.
Responsibilities:
- Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
- Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle
- Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success
- Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction
- Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
- Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues
- Native level of Danish
- Advanced level of English
- Outstanding communication and presentation abilities
- Experience managing customer expectations and de-escalating tense scenarios
- Outstanding follow-up and follow through to ensure customers’ success and a positive outcome
- Ability to work in a team environment
- Relocation to Athens
- EU Passport
- Competitive starting salary
- 14 salaries per year
- Relocation package (including 2 weeks of paid accommodation, flight tickets, assistance in issuing documents)
- Extra monthly performance bonus
- Health Package
- Numerous benefits & discounts
- Career growth opportunities within the company
- Full training by certified instructors
- Free online Greek language courses
- Great professional growth opportunities and multicultural exposure
Only CVs in English will be reviewed.
Frequently Asked Questions
Is the salary disclosed for the Danish Customer Support Specialist - Athens position at Speakit?
The salary for this Danish Customer Support Specialist - Athens role at Speakit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Danish Customer Support Specialist - Athens position at Speakit located?
This Danish Customer Support Specialist - Athens role at Speakit is based in Athens, Attica, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Danish Customer Support Specialist - Athens role at Speakit full-time or part-time?
This is listed as a Full time position. It is posted as a Danish Customer Support Specialist - Athens role in the Danish department at Speakit.
Which team or department does the Danish Customer Support Specialist - Athens at Speakit belong to?
This Danish Customer Support Specialist - Athens position is part of the Danish department at Speakit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Danish Customer Support Specialist - Athens position at Speakit?
Click the "Apply Now" button on this page. You will be redirected to Speakit's official application portal hosted on workable where you can submit your application directly.
When was the Danish Customer Support Specialist - Athens job at Speakit posted?
This Danish Customer Support Specialist - Athens position at Speakit was posted on Feb 7, 2024. Apply as soon as possible — early applications are often reviewed first.
Danish Customer Support Specialist - Athens
Speakit
You'll be redirected to Speakit's official application page on workable.