Delivery Manager

Company Description

Copia gives all consumers access to high- quality goods and services, regardless of their income level, access to technology or location.  By harnessing mobile technologies, a network of last-mile Agents and proprietary logistics technology, Copia serves a high growth market that formal retail and e-commerce cannot penetrate.

Customers place orders online or offline – using www.copia.co.ke, USSD or our network of over 50,000+ digitally connected last-mile Agents located across 37 counties.   Our internally managed, technology-enabled warehousing and logistics operation delivers the order to the Agent in 2-4 days.  

Working with Copia will give you an opportunity to:

• Have IMPACT by bringing accessibility to affordable goods and services to traditionally underserved customers and locations
• Quickly GROW your professional skillset by being part of a fast-paced, high growth and innovative organization.     
• THRIVE in a fun and entrepreneurial culture that values input and action from all.

Job Description

•  Lead delivery network optimization (fulfillment center, depot, reverse logistics) by enhancing, developing, and implementing systems to achieve delivery efficiencies.
• Establish, maintain, and develop a Logistics Service Provider (LSP) management system to ensure compliance with company procedures and policies and performance KPIs.
• Establish effective Fleet Management using data to assess performance and deliver cost optimization.
• Lead in ensuring a safe and compliant environment for all delivery operations, ensuring compliance with legal regulations, health and safety standards as well as road safety.
• Lead effective stakeholder management of our outsourced operations.
• Demonstrate leadership ensuring effective team development as well as providing clear targets and goals.
• Lead, implement and monitor the budget with a strong focus on both cost optimization and budget achievement.
• Lead in risk identification to ensure there is active mitigation in place for high-priority risks.

Qualifications

• At least 10 years’ experience in supply chain or in a similar field
• Excellent knowledge of supply chain processes
• Experience interacting at the Board, investor, and Executive committee level as well as at shop floor level.
• Excellent leadership and interpersonal skills
• Degree in Supply Chain Management, Logistics, or similar field

Key Skills

• A solution-focused approach supported by logical reasoning and problem-solving skills.
• Enhanced skills in data analysis, including working with electronic data.
• An eye for detail with the ability to plan and deal with unexpected changes.
• Excellent communication and strong organizational skills.

Additional Information

You are also:

• Customer-centric – You put the customer first in everything you do. You are obsessed with fostering a positive customer experience.
• Prompt and decisive - You have a sense of urgency. You act promptly and with intention to make things happen efficiently and effectively. You do what needs to be done immediately, without being asked and in the most thorough way possible to achieve results.
• A team player – You proactively contribute to the team with the aim of adding value. You make positive contributions to team discussions that help the team move forward in achieving their goal
• Result oriented - You deliver results boldly. You recognize what results are important and you take the necessary steps to achieve them.
• Positive and fun – You learn from everything you do. You also give and take constructive feedback.