Desktop Support Specialist

Overview

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.

Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.

Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for providing the first line of hardware and software support to all internal users, creating training guides and training users, and, time permitting, assisting senior department personnel with the tasks they are assigned.

Year 1 is going to be about:

• Monitor Help Desk ticketing system - provide technical assistance and support for user issues related to computers, software, and other IT-managed systems
• Respond to user questions via chat, email, support ticket, phone, or in person as appropriate. Ask questions to assess the scope and nature of the issue.  Resolve or escalate as necessary
• Train users as needed using those manuals as a base
• Setup computers, phones, peripherals, and other devices as needed
• Install, add, move or change telephone extensions and related equipment
• Respond to requests for loaner equipment; maintain hardware and inventory for check-in / check-out purposes
• Occasional local travel to other sites is required with reliable transportation

We can’t skip over some of the specific skills and experience we know are a “must” to be successful.  So, we need you to have:

• Experience:12 Months of IT End-User Support
• Computer proficient
• Knowledge of Windows desktop and Server OS
• Knowledge of Microsoft Office Suite and Office 365
• PC deployment experience preferred
• Excellent organizational skills with the ability to handle multiple tasks simultaneously
• Oral and written communication, interpersonal skills.
• Ability to prioritize workload and meet deadlines.

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