Director of Housekeeping

Why us?

About Hotel Van ZandtExperience culture and style in the heart Austin.  Hotel Van Zandt is an independent lifestyle destination in the city’s vibrant Rainey Street District, with a universally loved live music calendar, outstanding cultural and culinary programs, and 319 thoughtfully-designed rooms and suites.  With its heart rooted in the musical spirit of Austin, Hotel Van Zandt is committed to giving guests a true taste of the city through local sourcing, inspired design and curated amenities. In addition to expansive views, the rooms feature calm blues and cool grays, along with brushed bronzes and carefully worn woods, giving guests a clean, cozy and luxurious experience. The rooftop pool offers a lively and delightful urban oasis. Steeped in the history and culture of Austin, Hotel Van Zandt’s locally-loved restaurant Geraldine’s features views of Lady Bird Lake from its open-air terrace, contemporary fare and – because there is no Austin without live music – an intimate stage that features live performances four nights a week.  Director of Housekeeping Position OverviewThe Director of Housekeeping supports the Rooms Division in managing the daily operations of the housekeeping department. This role ensures the highest standards of cleanliness and guest satisfaction throughout the hotel, including guest rooms, public areas, and back-of-house.  The Director also oversees the department team of room attendants, managers & supervisors, and other staff, managing inventory, cost control, budget planning & oversight, and especially training.   Essential Job Duties & Responsibilities  Team Supervision & Development

• Supervise, train, and motivate housekeeping staff
• Conduct regular performance reviews, provide feedback, and identify opportunities
• Ensure that housekeeping staff follow all company policies and procedures
• Create and implement training programs for new staff
• Ensure that all housekeeping staff are knowledgeable about the hotel’s services, local area attractions, and guest amenities

Daily Operations Management

• Oversee the daily operations of the housekeeping department, ensuring that rooms, public areas, and back-of-house areas are cleaned to the highest standards
• Coordinate room cleaning schedules, ensuring timely completion of tasks while maintaining quality standards
• Conduct regular inspections of guest rooms and public spaces
• Assist in the allocation of work assignments, ensuring that housekeeping tasks are distributed efficiently among the team based on occupancy levels and departmental needs

Inventory & Budget Management

• Manage housekeeping inventory, including linens and cleaning & guest supplies
• Monitor and control the use of supplies to ensure cost-effective usage
• Coordinate with vendors and suppliers
• Managing the department’s budget, including controlling labor costs, supply expenses, and other operational costs
• Work to identify cost-saving opportunities without compromising service quality

Skills/Specialized Knowledge

• Strong leadership and people management skills, with the ability to motivate and manage a diverse team
• Excellent organizational and time management skills
• In-depth knowledge of cleaning protocols, standards, and safety regulations
• Strong communication skills, both written and verbal, with the ability to interact effectively with guests, team members, and other departments
• Ability to work under pressure, handle guest complaints, and maintain a calm, professional demeanor in high-demand situations
• Ability to communicate in multiple languages, especially English & Spanish

Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
• Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
• Bending -30% of shift touring property, checking rooms, etc.
• Kneeling -5% of shift checking rooms.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Ability to communicate with guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Mobility -continuous movement throughout the hotel.
• Continuous standing -30% of shift.
• Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.

Job Overview

The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.