Director of Quality

Overview

At Symmons we are dedicated to delivering excellence in every aspect of our business. Our success is driven by our commitment to our core values: being customer-focused, embracing a can-do attitude, demonstrating resilience, and always striving to win as a team. We believe in fostering a positive and collaborative work environment where every team member can thrive and contribute to our shared goals.

The Opportunity:

We are seeking a dynamic and motivated Director of Quality to join our team. In this role, you will play a crucial part in helping us achieve our mission by putting our core values into action every day. If you are passionate about providing exceptional service, thrive in a fast-paced environment, and are ready to make a significant impact, we want to hear from you!

In this role, you will be responsible for leading and executing the company’s quality strategy, ensuring alignment with overall business objectives. This role drives excellence across product quality, manufacturing processes, and customer satisfaction. Oversee the Quality Management System (QMS), lead continuous improvement initiatives, and partner cross-functionally with engineering, operations, and suppliers to ensure products consistently meet or exceed internal and industry standards. This leader will also foster a culture of quality and accountability across the organization.

Responsibilities

Quality Leadership & Strategy

• Lead, mentor, and develop the quality team to achieve high performance and accountability
• Promote a company-wide culture of quality and continuous improvement
• Align quality initiatives with strategic business goals

Quality Management System (QMS)

• Implement, maintain, and improve the QMS in compliance with standards such as ISO 9001
• Track and report key quality metrics to drive performance improvements
• Lead root cause analysis and corrective/preventive actions (CAPA)

Compliance & Audits

• Ensure compliance with regulatory and industry standards
• Lead internal and external audits and ensure audit readiness
• Address non-conformances and drive sustainable corrective actions

Product Quality & Continuous Improvement

• Oversee quality control processes to ensure products meet customer and regulatory requirements
• Partner with engineering and operations to improve product and process quality
• Lead resolution of customer complaints and quality issues

Process Optimization

• Drive initiatives using Lean Manufacturing and Six Sigma
• Reduce process variability and eliminate defects
• Leverage data analytics to identify trends and prevent recurring issues

Supplier Quality Management

• Evaluate and monitor supplier quality performance
• Collaborate with suppliers to ensure alignment with quality expectations
• Lead supplier audits and improvement initiatives

Team Development & Cross-Functional Collaboration

• Coach and develop team members, building a high-performing organization
• Work closely with engineering, operations, supply chain, and commercial teams
• Support New Product Development (NPD), including PPAP and first article approvals

Qualifications

• Bachelor’s Degree in Engineering, Manufacturing, Quality, or related field (Master’s preferred)
• 8–10 years of quality experience in manufacturing, including 5+ years in leadership
• Certifications such as CQE, Six Sigma Green/Black Belt, or ISO Lead Auditor preferred
• Strong knowledge of QMS, quality tools, and continuous improvement methodologies
• Experience with PPAP, first article inspection, supplier audits, and process validation
• Familiarity with industry standards (e.g., CSA, NSF, ASME)
• Proven ability to lead structured problem-solving initiatives
• Strong analytical, communication, and leadership skills
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to travel domestically and internationally

In 1939, Paul Symmons advanced the plumbing industry by inventing the first anti-scald, pressure-balancing valve. 87 years later his legacy lives on through the Temptrol® valve, which is still made right here in the USA.

While the vision of Paul Symmons is never out of sight, we’re constantly pressing forward, challenging ourselves and the industry to be better… to do better. As we design and redesign the minute details, we’re also conscious of the bigger things, like water conservation, and energy reduction, and global impact.

That’s what we do here at Symmons – we make things right.

Headquartered in Braintree, MA, Symmons is a privately held company with regional sales offices and local representatives located throughout the United States and Canada.  For more information, please visit www.symmons.com.

Symmons offers a competitive compensation package including excellent benefits and a 401k plan with 100% match up to the first 6% of eligible wages with immediate vesting. The pay range reflects our good faith estimate at the time of posting and does not guarantee a specific wage. Actual pay will depend on skills, experience, and other job-related factors.

If you are ready to bring your passion, skills, and can-do attitude to Symmons, we invite you to apply for this exciting opportunity. Please submit your application/resume at: https://careers-symmons.icims.com