Dispatcher
casella
FULL TIME
Dispatcher
redcap· Dispatch
About this role
Overview
Red Cap is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair.
About Us:
At Red Cap Plumbing, Air & Electric, we pride ourselves on being at the forefront of customer service and technical expertise in the plumbing industry. Our commitment to excellence and innovation drives us to seek dynamic professionals who are passionate about delivering top-tier service and solutions. We are currently seeking skilled and motivated Service Plumbers to join our team.
What's In It For Me?
- Market Value Compensation
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Responsibilities
What Will I Do?
- Schedule and monitor daily technician schedule
- Review, analyze, and audit work orders
- Dispatch work orders to field technicians according to priority and location
- Receive and record completed work orders from the field technicians
- Contact customers to confirm next-day appointments
- Communicate with field personnel via Outlook
- Handle paperwork for assigned departments and technicians
- Maintain accurate technician database
- Coordinate parts scheduling
- Coordinate warranty installations with other divisions
- Answer general questions regarding rebates, system operations, warranties, etc. from customers
- Other duties as assigned
Qualifications
Do I Have What It Takes?
- High School Diploma or GED preferred
- Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
- Basic computer proficiency, particularly with Microsoft applications
- Experience with Service Titan is a plus
- Must be able to work evenings and weekends
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Frequently Asked Questions
What is the salary for the Dispatcher role at redcap?
The listed salary for this Dispatcher position at redcap is USD 18–23/yr. This is an FULL TIME role.
Where is the Dispatcher position at redcap located?
This Dispatcher role at redcap is based in Tampa, FL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Dispatcher role at redcap full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Dispatcher role in the Dispatch department at redcap.
Which team or department does the Dispatcher at redcap belong to?
This Dispatcher position is part of the Dispatch department at redcap. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dispatcher position at redcap?
Click the "Apply Now" button on this page. You will be redirected to redcap's official application portal hosted on icims where you can submit your application directly.
When was the Dispatcher job at redcap posted?
This Dispatcher position at redcap was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Dispatcher
redcap · 💰 USD 18–23/yr
You'll be redirected to redcap's official application page on icims.