Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Dutch Customer Support Agent - Braga
Cross Border Talents· BPO_Brag1
About this role
Are you passionate about costumer support ? Would you like to join one of the top BPO companies in Braga? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
- Answer to inbound calls and customer inquiries;
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions
- Fluency in Dutch (C2 Level or Native);
- Good knowledge of English (B2 level);
- Typing Speed: 25 words per minute;
- Availability to work in rotating shifts;
- Good computer skills;
- Any kind of previous experience or contact with clients;
- Excellent communication skills;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility.
- Competitive salary;
- Meal vouchers;
- Fixed-term, renewable employment contract;
- Company events, and much more.
Frequently Asked Questions
Is the salary disclosed for the Dutch Customer Support Agent - Braga position at Cross Border Talents?
The salary for this Dutch Customer Support Agent - Braga role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Dutch Customer Support Agent - Braga position at Cross Border Talents located?
This Dutch Customer Support Agent - Braga role at Cross Border Talents is based in Braga, Braga, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Dutch Customer Support Agent - Braga role at Cross Border Talents full-time or part-time?
This is listed as a Full time position. It is posted as a Dutch Customer Support Agent - Braga role in the BPO_Brag1 department at Cross Border Talents.
Which team or department does the Dutch Customer Support Agent - Braga at Cross Border Talents belong to?
This Dutch Customer Support Agent - Braga position is part of the BPO_Brag1 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dutch Customer Support Agent - Braga position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the Dutch Customer Support Agent - Braga job at Cross Border Talents posted?
This Dutch Customer Support Agent - Braga position at Cross Border Talents was posted on Jul 28, 2021. Apply as soon as possible — early applications are often reviewed first.
Dutch Customer Support Agent - Braga
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.