Technical Customer Support Representative
peraton
🌍 RemoteFULL TIME
Dutch Customer Support Specialist for Mercedes Project
Speakit· Dutch
About this role
On behalf of our client, we are looking for a Dutch-speaking Customer Support Specialist to join their team for the project of Mercedes. In this role, you will support customers with inquiries related to vehicles, mobility services, warranties, repairs and assistance programs. You will play an important role in ensuring drivers and vehicle owners receive timely, accurate, and customer-friendly solutions.
Key Responsibilities
- Handle incoming customer inquiries via phone, email and chat in Dutch.
- Provide information about vehicles, service appointments, warranties and mobility assistance.
- Support customers with roadside assistance requests and coordinate with service partners where needed.
- Assist with account-related questions and escalate complex technical cases when required.
- Record customer interactions accurately in the CRM system.
- Deliver clear, empathetic, and professional communication to ensure customer satisfaction.
Stay up to date with brand policies, new models and service offerings.
- Native-level Dutch and strong proficiency in English (spoken and written).
- Previous experience in customer support, automotive services, or mobility assistance is a plus.
- Excellent communication and problem-solving skills.
- Ability to remain calm and professional in urgent or stressful situations (e.g., roadside support).
- Strong organizational skills and attention to detail.
- Comfortable using digital tools and CRM systems.
- 1,500 euros gross per month & 14 salaries per year.
- Monthly performance bonus.
- Relocation package for abroad candidates.
- Work remotely all over Greece.
- Free online Greek language courses.
- Opportunity to represent a global leader in the automotive and mobility industry.
- Full training on automotive products, services and customer care processes.
- Supportive team environment with room for growth.
Frequently Asked Questions
Is the salary disclosed for the Dutch Customer Support Specialist for Mercedes Project position at Speakit?
The salary for this Dutch Customer Support Specialist for Mercedes Project role at Speakit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Dutch Customer Support Specialist for Mercedes Project job at Speakit remote?
Yes, this Dutch Customer Support Specialist for Mercedes Project position at Speakit is remote, with team members based in Greece, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Dutch Customer Support Specialist for Mercedes Project role at Speakit full-time or part-time?
This is listed as a Full time position. It is posted as a Dutch Customer Support Specialist for Mercedes Project role in the Dutch department at Speakit.
Which team or department does the Dutch Customer Support Specialist for Mercedes Project at Speakit belong to?
This Dutch Customer Support Specialist for Mercedes Project position is part of the Dutch department at Speakit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dutch Customer Support Specialist for Mercedes Project position at Speakit?
Click the "Apply Now" button on this page. You will be redirected to Speakit's official application portal hosted on workable where you can submit your application directly.
When was the Dutch Customer Support Specialist for Mercedes Project job at Speakit posted?
This Dutch Customer Support Specialist for Mercedes Project position at Speakit was posted on Sep 9, 2025. Apply as soon as possible — early applications are often reviewed first.
Dutch Customer Support Specialist for Mercedes Project
Speakit
You'll be redirected to Speakit's official application page on workable.