German Customer Advisor - BLG5
Cross Border Talents
Full time
Dutch Service Desk Agent
Cross Border Talents· BPO_LIS4
About this role
As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Dutch Speaking stakeholders.
The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Responsibilities
- Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
- Coordinate regular calls with the client, for refills and upgrades to product accessories.
- Process both client-generated and internally generated service request tickets, within specified delivery times.
- Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
- Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility.
- Managing supply related requests: by phone, by portals, by email, or even by chat.
- Our clients request consumables that can be either: tonners, fusers, drums (part of a printer), in summary anything that is consumables within the printer
- The Service Desk Agent validates if the request is: a) already in the premises b) if the order is already placed for it c) The status of the request
- This is a non-technical role;
- High School Diploma or Secondary School Completion Equivalent
- Minimum of a year’s experience in a Customer Support or client facing role, in a multi-national environment (preferable)
- Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite.
- Adaptable to working alongside the time zone and calendar of local stakeholders.
- Required Language Thresholds:
- English (B2 - C1: Independent User Level)
- Dutch (C2: Native-Level Fluency)
- Competitive Salary
- Meal Allowance on Card
- Career Progression Opportunities
- Staff Canteen with varied food options and river-facing balcony seating
- Well-rounded Health and Life Insurance Packages
- On-site gym: includes indoor pool access, fitness classes, and a football pitch
- Temporary work from hoem with equipment provided
Frequently Asked Questions
Is the salary disclosed for the Dutch Service Desk Agent position at Cross Border Talents?
The salary for this Dutch Service Desk Agent role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Dutch Service Desk Agent position at Cross Border Talents located?
This Dutch Service Desk Agent role at Cross Border Talents is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Dutch Service Desk Agent role at Cross Border Talents full-time or part-time?
This is listed as a Full time position. It is posted as a Dutch Service Desk Agent role in the BPO_LIS4 department at Cross Border Talents.
Which team or department does the Dutch Service Desk Agent at Cross Border Talents belong to?
This Dutch Service Desk Agent position is part of the BPO_LIS4 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dutch Service Desk Agent position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the Dutch Service Desk Agent job at Cross Border Talents posted?
This Dutch Service Desk Agent position at Cross Border Talents was posted on Jul 28, 2021. Apply as soon as possible — early applications are often reviewed first.
Dutch Service Desk Agent
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.