Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Dutch Travel Customer Support - Katowice, Poland
Cross Border Talents· BPO_PL1
About this role
Tasks:
- Responding to customers via phone, chat, and e-mail (outbound and inbound).
- Support customers with travel difficulties.
- Change the reservation both in time and destination, change of personal data
- Advise partners on flights, products, prices, fares, rules, and online services
contributing to the success of our client.
- Dealing with cancellations and refunds
Requirements:
- Dutch C1 and English B2 (both spoken and written)
- Excellent technical skills (MS Office, Browsers, general computer skills)
- Positive energy, enjoy communicating with customers and colleagues
- Previous experience in Customer service, digital service platforms and CRM tools is
an advantage
What do we offer you?
- Work for the largest, well-known Trip.com company
- Salary: 9000 PLN gross monthly
- 1st contract – probation – 3 months (training is paid from day 1).
- Private medical care (Luxmed),
- Group insurance program, sports, and leisure program (My benefit),
- A very dynamic and international work environment with plenty of career
opportunities,
- Social activities, events, and celebrations,
- Multinational environment.
Frequently Asked Questions
Is the salary disclosed for the Dutch Travel Customer Support - Katowice, Poland position at Cross Border Talents?
The salary for this Dutch Travel Customer Support - Katowice, Poland role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Dutch Travel Customer Support - Katowice, Poland position at Cross Border Talents located?
This Dutch Travel Customer Support - Katowice, Poland role at Cross Border Talents is based in Katowice, Silesian Voivodeship, Poland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Dutch Travel Customer Support - Katowice, Poland role at Cross Border Talents full-time or part-time?
This is listed as a Full time position. It is posted as a Dutch Travel Customer Support - Katowice, Poland role in the BPO_PL1 department at Cross Border Talents.
Which team or department does the Dutch Travel Customer Support - Katowice, Poland at Cross Border Talents belong to?
This Dutch Travel Customer Support - Katowice, Poland position is part of the BPO_PL1 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dutch Travel Customer Support - Katowice, Poland position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the Dutch Travel Customer Support - Katowice, Poland job at Cross Border Talents posted?
This Dutch Travel Customer Support - Katowice, Poland position at Cross Border Talents was posted on Oct 9, 2024. Apply as soon as possible — early applications are often reviewed first.
Dutch Travel Customer Support - Katowice, Poland
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.