Emergency Communications Specialist

Position Overview

The Town of Vail is NOW HIRING Emergency Communications Specialists!

$6,000 HIRING BONUS*

Starting at $32.00/per hour - $33.20/per hour after successfully completing training

Click here to learn more about this dynamic team

Check out how Dispatch plays a crucial role in coordinating mountain rescue operations

Position Summary:  Join our Town of Vail as an Emergency Communications Specialist. We are a strong team working together in a fast-paced environment.  When you build a career in emergency communications, you will gain first-hand experience into how rewarding this work can be! The teamwork and collaboration isn't the only focus of this job, but also seeing how you play an essential role in public safety. By providing critical services to the community, as an Emergency Communications Specialist, you can make a difference!

Our state-of-the-art communication facility is located in Vail, CO and dispatches emergency service calls 24/7 – 365 days a year, for 13 public safety agencies in Eagle County. This very important role ensures community safety utilizing phone and radio systems to support county-wide Police, Fire, and EMS agencies. To find out more about the Vail Public Safety Communications Center please visit their website.

Emergency Communications Specialist duties include, but are not limited to:

• Receiving, analyzing & prioritizing 911 calls as well as non-emergent phone calls for Police, Fire, and EMS service.
• Performing Emergency Medical Dispatch when appropriate and giving lifesaving instructions over the phone to callers.
• Effectively utilizing a computer-aided dispatch (CAD) system to prioritize calls, record incident details & identify the status and location of responders in the field.
• Distributing calls for service for Police, Fire & Medical units according to guidelines.
• Monitoring radio traffic for Police, Fire & Medical units.
• Access a secure, nationwide database to look up confidential records for responders, including driver and vehicle registration statuses & warrants.
• Sending emergency alerts to the public.

*Hiring bonus is provided in 4 installments:

First Installment: $1,500 will be paid during the first pay period of employment.

Second Installment: $1,500 will be paid after the successful completion of the employee’s first year of continuous employment.

Third Installment: $1,500 will be paid after the successful completion of the employee’s second year of continuous employment.

Fourth Installment: $1,500 will be paid after the successful completion of the employee’s third year of continuous employment.

Skills / Requirements

Applicants who are successful in this role are passionate about helping people and giving back to our community.  They also have a curiosity and eagerness to learn more about the Public Safety/Emergency services industry and have the ability to remain calm and professional in a variety of situations. 

Additional qualifications include:

• High School diploma or equivalent.
• Ability to multi-task and thrive in a fast-paced environment.
• Demonstrate excellent verbal and written skills.
• The ability to have emotional control in stressful situations.
• Can display empathy & compassion.
• Strong computer and typing skills.
• Available to work a variety of shifts – including weekends, holidays and over-night shifts.
• Guest service, call center or emergency services related experience preferred.

Culture / Lifestyle / Benefits

Are you interested in living and working in Vail, CO? Imagine skiing, camping and an amazing community just outside your back-door!

When asked, many of our employees say that working for the Town of Vail feels like family. Our employees continually strive for excellence and take pride in serving the community. Mountain views, a professional team and the benefits are just some of the things we all love about working here! See our video here!  We invite you to learn more about working with us.

To find out more about our community, please visit our website www.vailgov.com and click on Vail Information.

The Town of Vail offers an excellent benefits and compensation package, including health and dental coverage, town-funded retirement, 457 pre-tax savings plan, tennis pass, golf passes and other ski pass/wellness benefits.  In addition, we offer employee housing (limited availability) to help those relocate to the area.

The Town of Vail is an Equal Opportunity Employer

We believe diversity makes us stronger!

The Town of Vail provides equal employment opportunities to all employees and applicants without regard to sex, gender identity, sexual orientation, genetics information, race, color, religion, national origin, disability, protected Veteran status, age, or any other status protected by law or regulation.  We do this not only because its the law but because it is the right thing to do.  It is our intention that all qualified employees and applicants are given equal opportunity and that selection decisions be based on job-related factors.