Customer Support Coordinator
usa-titanmaterials
FULL TIME
Employee Services Assistant
usa-titanmaterials· Human Resources
About this role
Overview
About Titan America
Titan America LLC (NYSE: TTAM), a TITAN Group Company, is one of the premier producers of cement and building materials in the eastern United States and the North American subsidiary of the TITAN Group. With a history spanning over 100 years, Titan America has consistently delivered innovation, operational excellence, and sustainable solutions. Our comprehensive portfolio—including cement, aggregates, fly ash, ready-mix concrete, and specialty admixtures—serves diverse customer needs across commercial, industrial, and infrastructure markets.
Responsibilities
Qualifications
- Intermediate to advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP functions, data analysis, reporting, and spreadsheet reconciliation
- Excellent written and verbal communication skills
- Strong customer service skills supporting employees and managers
- Ability to work both independently and collaboratively across departments
- Experience with reviewing, tracking, and resolving system or case management issues
- Understanding of SOX compliance procedures and data security practices
- Ability to handle and maintain confidentiality of sensitive employee and payroll information
- Strong organizational skills with the ability to manage multiple tasks and meet reporting deadlines
- Experience administering employee leave programs, including FMLA and Short-Term Disability
- Experience with HRIS and payroll systems, preferably UKG
- Experience with case tracking and system management processes (e.g., UKG case management)
Why Join Titan America?
At Titan America, you will join a global leader with more than a century of success, innovation, and sustainability. This role provides the opportunity to shape the future of commercial and infrastructure markets, while working with high-performing teams across the United States and internationally.
We are proud to offer a competitive compensation package, including:
- Market-leading base salary
- Annual performance-based bonus
- Comprehensive benefits (medical, dental, vision, 401(k), paid time off, and more)
Our culture is built on safety, integrity, accountability, and sustainability. We invest in our people, providing opportunities for professional growth, development, and long-term career success.
Frequently Asked Questions
Is the salary disclosed for the Employee Services Assistant position at usa-titanmaterials?
The salary for this Employee Services Assistant role at usa-titanmaterials is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Employee Services Assistant position at usa-titanmaterials located?
This Employee Services Assistant role at usa-titanmaterials is based in Norfolk, VA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Employee Services Assistant role at usa-titanmaterials full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Employee Services Assistant role in the Human Resources department at usa-titanmaterials.
Which team or department does the Employee Services Assistant at usa-titanmaterials belong to?
This Employee Services Assistant position is part of the Human Resources department at usa-titanmaterials. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Employee Services Assistant position at usa-titanmaterials?
Click the "Apply Now" button on this page. You will be redirected to usa-titanmaterials's official application portal hosted on icims where you can submit your application directly.
When was the Employee Services Assistant job at usa-titanmaterials posted?
This Employee Services Assistant position at usa-titanmaterials was posted on Jun 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Employee Services Assistant
usa-titanmaterials
You'll be redirected to usa-titanmaterials's official application page on icims.