Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
English Customer support agent - GRE1
Cross Border Talents· BPO_GRE1
About this role
Description
Your Role as a Customer Technical Advisor:
- Respond and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
Requirements for the Customer Technical Advisor:
- High School Diploma or Higher
- Native/Fluent French;
- Good level of English, C1;
- Writing speed: 20 words per minute
- Active Listening
- Good Problem Solving Skills
- Strong troubleshooting skills
Cross Border Talent's Offer:
- Paid travel Expenses;
- Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
- Renewable contract of 12 months;
- Health Coverage and Private Health Care;
- Attractive Salary with performance bonus;
- Working hours: 40h per week = is 8 hours per day / 5 days a week;
- Greek lessons
- Free Real Estate Agency Fee
Frequently Asked Questions
Is the salary disclosed for the English Customer support agent - GRE1 position at Cross Border Talents?
The salary for this English Customer support agent - GRE1 role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the English Customer support agent - GRE1 position at Cross Border Talents located?
This English Customer support agent - GRE1 role at Cross Border Talents is based in Athens, Attica, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the English Customer support agent - GRE1 at Cross Border Talents belong to?
This English Customer support agent - GRE1 position is part of the BPO_GRE1 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the English Customer support agent - GRE1 position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the English Customer support agent - GRE1 job at Cross Border Talents posted?
This English Customer support agent - GRE1 position at Cross Border Talents was posted on May 28, 2025. Apply as soon as possible — early applications are often reviewed first.
English Customer support agent - GRE1
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.