Enterprise Content Management (ECM/ OpenText) Team Lead

Company Description

To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channeling their creativity into more than 1,800 patents held today. When you join O-I you become part of that story.

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to make what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to make glass more relevant and more accessible to more people.

With nearly 19,000 employees and an unparalleled footprint spanning almost 64 plants in 18 countries, O-I is a truly global maker of glass packaging.

Job Description

As an Enterprise Content Management (ECM) Lead, you will own and evolve O-I’s global OpenText platform, ensuring its performance, scalability, and reliability across regions. 

You will lead a small, distributed team while partnering with business and IT stakeholders to deliver enterprise-grade content management solutions. 

Why this role matters 

This role plays a critical part in enabling secure and scalable management of enterprise content globally. You will directly influence how information is structured, accessed, and governed across the organization. 

KEY ACCOUNTABILITIES

• Lead and enhance the global ECM platform with a focus on OpenText technologies 
• Act as escalation point for complex technical issues 
• Design and implement scalable ECM solutions 
• Ensure platform availability, performance and security 
• Lead incident management and root cause analysis 
• Lead and develop a team of 3 offshore ECM specialists 
• Collaborate with business and IT stakeholders to define requirements 
• Lead ECM projects including upgrades, integrations and migrations 
• Ensure compliance with security and data governance standards 
• Drive continuous improvement of support and delivery processes 

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, related field, or equivalent professional experience.
• 7+ years of IT experience, including Enterprise Content Management platforms.
• 4+ years of hands-on experience with OpenText technologies (e.g., Content Server, Extended ECM, Archive Center, integrations).
• Experience leading or coordinating distributed / offshore teams 
• Experience supporting enterprise- scale platforms in a global environment. 
• Strong analytical and problem-solving skills. 
• Fluent in English 
• Ability to collaborate effectively with global stakeholders across regions and functions ​
• Experience with ECM integrations (e.g., SAP, APIs, other enterprise systems) 
• Knowledge of data governance and records management practices 

Additional Information

Reports to: Global Collaboration Services Manager.           

Travel: less than 10%.

We offer:

• Remote work model
• Flexible working hours
• Private medical care including dental care
• Life insurance
• Multisport card
• Social fund (e.g. vacation allowance, Christmas allowance)
• Employee referral program

If you are  passionate, innovative, culturally open, curious and collaborative, we’d like to hear from you.

O-I is committed to fostering an inclusive environment that attracts and embraces the brightest minds and creates a culture that welcomes a diversity of ideas and perspectives while encouraging growth and rewarding performance.