Enterprise Service Management Consultant
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Contract
Enterprise Service Management Consultant
Performance Technologies· Professional Services
About this role
Join Our Team as an Enterprise Service Management Consultant
Are you driven by the opportunity to optimize business workflows, solve complex challenges, and lead transformative changes across organizations? Do you have a passion for streamlining processes, enhancing operational efficiency, and delivering tangible business value through ITSM and ESM solutions?
We’re expanding our team and seeking an experienced Enterprise Service Management (ESM) Consultant with a strong background in ITSM/ESM and a drive for creating scalable, impactful solutions.
If it sounds like you, and you're looking to develop your skills within a dynamic team, we’d love to hear from you!
What You’ll Do
- Design, implement, and continuously improve Enterprise Service Management (ESM) solutions tailored to the needs of large-scale organizations.
- Collaborate closely with clients and cross-functional teams to gather requirements, analyze challenges, and define strategic, value-driven solutions.
- Deliver, configure, and customize robust service management solutions using OpenText SMAX, ensuring scalability and performance.
- Contribute to the development, enhancement, and alignment of ITSM/ITIL processes with industry best practices and organizational goals.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2–3 years of hands-on experience in ITSM/ESM projects.
- Practical knowledge of OpenText SMAX or similar platforms (e.g., ServiceNow, Jira, Remedy, Freshdesk).
- Valid ITIL certification (v3 or 4).
- Familiarity with scripting and web services (REST/SOAP).
- Experience in IT process consulting or optimization is a plus
- Involvement in digital transformation or workflow automation initiatives is a strong asset
- Proficiency in English (written and spoken).
- Strong communication, presentation, and stakeholder engagement abilities.
We will offer you a friendly and dynamic working environment, in which you can develop your skills and competencies and a workplace with a strong focus on values and work-life balance.
Frequently Asked Questions
Is the salary disclosed for the Enterprise Service Management Consultant position at Performance Technologies?
The salary for this Enterprise Service Management Consultant role at Performance Technologies is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Enterprise Service Management Consultant position at Performance Technologies located?
This Enterprise Service Management Consultant role at Performance Technologies is based in Athens, Attica, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Enterprise Service Management Consultant role at Performance Technologies full-time or part-time?
This is listed as a Full time position. It is posted as a Enterprise Service Management Consultant role in the Professional Services department at Performance Technologies.
Which team or department does the Enterprise Service Management Consultant at Performance Technologies belong to?
This Enterprise Service Management Consultant position is part of the Professional Services department at Performance Technologies. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Enterprise Service Management Consultant position at Performance Technologies?
Click the "Apply Now" button on this page. You will be redirected to Performance Technologies's official application portal hosted on workable where you can submit your application directly.
When was the Enterprise Service Management Consultant job at Performance Technologies posted?
This Enterprise Service Management Consultant position at Performance Technologies was posted on May 21, 2025. Apply as soon as possible — early applications are often reviewed first.
Enterprise Service Management Consultant
Performance Technologies
You'll be redirected to Performance Technologies's official application page on workable.