German Customer Advisor - BLG5
Cross Border Talents
Full time
Escalated Hardware Support Specialist
Cross Border Talents· TECH_PT4
About this role
Cross Border Talents is searching for an Escalated Hardware Support Specialist for our client in Lisbon, Portugal.
Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Finnish speaking customers, field engineers and business partners engineers for escalated issues.
There is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.
As an Escalated Hardware Support Specialist, you will:
- Developing detailed printer hardware knowledge to a Specialist level
- Control interactions with customers using persuasion and influencing skills
- Work under pressure and deal positively with difficult situations
- Understanding and troubleshooting technical problems
- Convey sensitivity and a positive approach to customer needs
- Effective interactive skills and ability to work as part of a team
- A-Level Education / Leaving Certificate or equivalent
- Relevant Technical qualifications
- Fluent English
- Fluent Finnish
Experience:
- Minimum of 1 year working in supporting electro-mechanical devices
- Skill and competency at providing professional technical telephone support
- Experienced at troubleshooting known/unknown technical queries.
- Very good knowledge of current range of printing products.
- A good and detailed knowledge of the Xerographic process
- A good and detailed knowledge of Colour Printing Theory
Personal Skills:
- Strongly self-motivated to learn new skills to fulfill basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
- Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
- Excellent team player with a committed approach to teamwork and customer responsibilities.
- Able to maintain and project a helpful and courteous attitude in any circumstances.
- Highly resilient under pressure and adaptable to unforeseen work demands.
- Salary and benefits
Frequently Asked Questions
Is the salary disclosed for the Escalated Hardware Support Specialist position at Cross Border Talents?
The salary for this Escalated Hardware Support Specialist role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Escalated Hardware Support Specialist position at Cross Border Talents located?
This Escalated Hardware Support Specialist role at Cross Border Talents is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Escalated Hardware Support Specialist role at Cross Border Talents full-time or part-time?
This is listed as a Full time position. It is posted as a Escalated Hardware Support Specialist role in the TECH_PT4 department at Cross Border Talents.
Which team or department does the Escalated Hardware Support Specialist at Cross Border Talents belong to?
This Escalated Hardware Support Specialist position is part of the TECH_PT4 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Escalated Hardware Support Specialist position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the Escalated Hardware Support Specialist job at Cross Border Talents posted?
This Escalated Hardware Support Specialist position at Cross Border Talents was posted on Jul 28, 2021. Apply as soon as possible — early applications are often reviewed first.
Escalated Hardware Support Specialist
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.