Field Service Engineer, GBA

DePuy Synthes is recruiting for a Field Service Engineer, GBA, located in Middle Xian Lie Road, Guangzhou, Guangdong, China

The Field Service Engineer is responsible for providing onsite service, maintenance, and technical support for DPS robotics systems and related digital platforms. 

This role ensures high system uptime, regulatory compliance, customer satisfaction, and close collaboration with Sales, Clinical, and Technical teams to support the growth of the DPS Robotics business. 

Key Responsibilities 

Technical Service & Support 

• Perform installation, commissioning, and validation of DPS robotics systems and associated hardware/software at customer sites. 

• Execute preventive maintenance, corrective service calls, updates, retrofits, and upgrades in accordance with service standards and technical documentation. 

• Implement all Field Change Notices (FCNs), software updates, and system enhancements for installed robotics platforms. 

• Troubleshoot complex electro‑mechanical, robotic, software, and system‑integration issues in hospital and laboratory environments. 

Customer & Clinical Support 

• Provide technical and logistical support to DPS Sales, Clinical Application, and Marketing teams during system installations, evaluations, and customer demonstrations. 

• Deliver in‑servicing and technical training to customer Clinical Engineering teams, biomedical engineers, and hospital technicians. 

• Act as a trusted technical interface with customers to ensure high satisfaction and long‑term system performance. 

Service Operations 

• Manage all service activities within the assigned territory, including planning, scheduling, and execution of service visits in a timely and cost‑efficient manner. 

• Maintain responsibility for service tools, spare parts, service inventory, and calibration equipment. 

Quality, Compliance & Continuous Improvement 

• Support complaint handling, investigation, and documentation in compliance with company Quality Management System (QMS) and local regulations. 

• Provide structured input to management on customer feedback, system reliability, product performance, and service process improvement opportunities. 

• Proactively identify opportunities to promote and sell service contracts, upgrades, and value‑added service offerings. 

• Communicate business‑related issues, risks, or opportunities to the appropriate management level in a timely manner. 

Qualifications 

Education 

• Associate’s or Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Robotics, Automation, or related field; or equivalent practical experience. 

Experience 

• 5+ years of field service experience supporting complex medical devices, robotics systems, or high‑end capital equipment.  

• Prior experience in robotics, surgical systems, automation, or digitally enabled platforms is strongly preferred. 

Core Competencies 

• Strong knowledge of medical device servicing regulations and quality system requirements.  

• Solid understanding of electro‑mechanical systems, robotics, software-controlled equipment, and system troubleshooting methodologies.  

• Excellent customer-facing skills, with the ability to operate independently in high‑pressure clinical environments.  

• Strong organizational, documentation, and time‑management capabilities.  

• Proficient in Microsoft Office applications and service management systems.  

• Fluent in Mandarin and English, both written and spoken, with the ability to prepare technical service reports and communicate with global teams.