Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Finnish Customer Support Specialist - Athens
Speakit· Finnish
About this role
We are seeking Customer Support Specialists to provide exceptional service and effective solutions on behalf of our client. Our client is expanding their support operations to serve a rapidly growing customer base, and we’re looking for talented professionals who can enhance customer satisfaction, strengthen loyalty, and minimize churn through excellent communication and problem-solving skills.
Responsibilities:
- Provide exceptional customer service by ensuring consistent, prompt, and accurate support.
- Analyze customer data to proactively reach out and improve customer experiences and outcomes throughout their journey.
- Apply project management skills to brainstorm and implement strategies that enhance overall customer success.
- Promote the value and benefits of our services, and up-sell or cross-sell products to maximize customer satisfaction.
- Work across teams to represent the customer's voice to internal stakeholders and external partners.
- Build strong partnerships and effectively manage relationships to resolve issues and ensure a positive customer experience.
- Native proficiency in Finnish.
- Advanced English skills.
- Exceptional communication and presentation capabilities.
- Experience in managing expectations and de-escalating challenging situations.
- Strong organizational skills with excellent follow-up and attention to detail.
- Ability to collaborate and thrive in a team-oriented environment.
- Willingness to relocate to Athens.
- Valid EU Passport.
- Attractive starting salary.
- 14 salaries annually.
- Comprehensive relocation package (including flight tickets, two weeks of paid accommodation, and assistance with documentation).
- Monthly performance bonuses.
- Health insurance and wellness benefits.
- Exclusive discounts and perks.
- Opportunities for career development and advancement.
- Full training provided by certified experts.
- Complimentary online Greek language courses.
- A chance to grow professionally in a multicultural setting.
Please note: Only CVs submitted in English will be considered.
Frequently Asked Questions
Is the salary disclosed for the Finnish Customer Support Specialist - Athens position at Speakit?
The salary for this Finnish Customer Support Specialist - Athens role at Speakit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Finnish Customer Support Specialist - Athens position at Speakit located?
This Finnish Customer Support Specialist - Athens role at Speakit is based in Athens, Attica, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Finnish Customer Support Specialist - Athens role at Speakit full-time or part-time?
This is listed as a Full time position. It is posted as a Finnish Customer Support Specialist - Athens role in the Finnish department at Speakit.
Which team or department does the Finnish Customer Support Specialist - Athens at Speakit belong to?
This Finnish Customer Support Specialist - Athens position is part of the Finnish department at Speakit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Finnish Customer Support Specialist - Athens position at Speakit?
Click the "Apply Now" button on this page. You will be redirected to Speakit's official application portal hosted on workable where you can submit your application directly.
When was the Finnish Customer Support Specialist - Athens job at Speakit posted?
This Finnish Customer Support Specialist - Athens position at Speakit was posted on Dec 9, 2024. Apply as soon as possible — early applications are often reviewed first.
Finnish Customer Support Specialist - Athens
Speakit
You'll be redirected to Speakit's official application page on workable.